Enterprise Desktop Support Specialist
5 days ago
We are seeking a highly skilled Enterprise Desktop Support Specialist to join our team at S.i. Systèmes in Abbotsford, BC.
About the RoleAs a key member of our IT service desk, you will be responsible for providing first-line technical support and assistance to our staff. This is a 3-month contract position, with a flexible schedule that includes working on-site 4-5 days per week.
Key Responsibilities- Assume the role of first point of contact for incoming support requests to our IT service desk
- Follow best practices for IT service desk management, from ticket creation to close, including adding technical notes and developing SOPs or FAQs when required
- Provide feedback on processes and make recommendations for areas of improvement
- Offer technical assistance for hardware, software, networks, and Operating System issues as needed
- Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined
To be successful in this role, you will require:
- 5 years of experience in a Help Desk and/or Jr. Systems Admin role
- Knowledge of computer hardware or peripheral device setup and configuration
- Experience with desktop and server operating systems
- Ability to diagnose technical issues throughout the Open Systems Interconnection (OSI) model
We welcome candidates with:
- Extensive experience with Azure and AWS cloud environments, as well as Windows Server and other Microsoft Server applications
- Proficiency in cloud solutions, particularly with Azure and Amazon Web Services (AWS)
- Strong experience in Azure SQL / SQL Server performance tuning and best practices, and familiarity with AWS database services
- Proficiency in PowerShell scripting and familiar with error logging analysis tools
- Experience with Intune management and backup technologies such as Veeam
The estimated salary for this role is between $60,000 - $80,000 CAD per year, depending on experience.
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