Operations Effectiveness Manager

1 month ago

Mississauga, Ontario, Canada RBC Insurance Services Inc. Full time
Job Description

What is the Opportunity?

The Operations Effectiveness Manager is responsible for leading and executing projects and initiatives to drive business growth and process improvement. This includes collaborating with Operations, Technology, Digital, and Data Insights Teams to capture requirements, streamline and automate processes, and deliver data insights.

Key Responsibilities:

  • Work with Operations Effectiveness leadership to identify and implement strategic initiatives to drive business value and generate efficiencies
  • Collaborate with subject matter experts to document processes, identify areas for improvement, capture requirements, and design and recommend solutions
  • Design, develop, test, and implement automated solutions to enable straight-through processing, leveraging tools such as RPA, Python, VBA, SQL, etc.
  • Provide production support for Reinsurance applications and operations, including support for scheduled maintenance, ad-hoc requests, and participating in external projects impacting Reinsurance
  • Support the implementation of new technologies and information systems capabilities to improve process and generate efficiency
  • Improve reporting processes and collaborate with Data teams to develop operational dashboards to provide insights on service level agreements

Requirements:

  • 3 to 5 years of experience and a proven track record of leading transformation initiatives and implementing process improvements
  • Strong analytical, critical thinking, and problem-solving skills
  • Solution-oriented, and strong advocate for change, adaptability, and continuous learning and improvement
  • Understanding of data sourcing and analytics, and experience with RDBMS, SQL, and/or ETL tools
  • Experience in automation and programming languages such as Python, PowerShell, VBA, RPA
  • Excellent written and verbal communication skills

What's in it for You?

The Operations Effectiveness Manager will have the opportunity to work with a talented team, develop new skills, and contribute to the growth and success of RBC Insurance Services Inc.

Additional Job Details:

This is a full-time salaried position with a competitive salary and benefits package. The ideal candidate will have a strong passion for process improvement and a desire to make a meaningful impact on the organization.

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