Operations Effectiveness Manager

3 weeks ago

Mississauga, Ontario, Canada RBC Insurance Services Inc. Full time

Job Description

What is the Opportunity?
The Operations Effectiveness Manager is responsible for leading and executing projects and initiatives to drive the transformation of the Operations Effectiveness Operating Model. This includes a wide range of projects covering business growth, process reengineering, infrastructure renewal, and change management. The role will collaborate closely with Operations, Technology, Digital, and Data Insights Teams to capture requirements, streamline and automate processes, and deliver data insights.
What Will You Do?
Work with Operations Effectiveness leadership to identify and implement strategic initiatives to drive business value and generate efficiencies
Collaborate with subject matter experts to document processes, identify areas for improvement, capture requirements, and design and recommended solutions
Design, develop, test, and implement automated solutions to enable straight-through processing, leveraging tools such as RPA, Python, VBA, SQL, etc.
Provide production support for Reinsurance applications and operations, including support for scheduled maintenance, ad-hoc requests, and participating in external projects impacting Reinsurance
Support the implementation of new technologies and information systems capabilities to improve process and generate efficiency
Improve reporting processes and collaborate with Data teams to develop operational dashboards to provide insights on service level agreements
What Will You Need to Succeed?
3 to 5 years of experience and a proven track record of leading transformation initiatives and implementing process improvements
Strong analytical, critical thinking, and problem-solving skills
Solution-oriented, and strong advocate for change, adaptability, and continuous learning and improvement
Understanding of data sourcing and analytics, and experience with RDBMS, SQL, and/or ETL tools
Experience in automation and programming languages such as Python, PowerShell, VBA, RPA
Excellent written and verbal communication skills
What's in It for You?
A Total Rewards program that includes flexible benefits, work-life balance, and career development programs and investment and retirement savings plans
Competitive pay and high-earning potential
All the tools, training, and team support you need to grow your career
Flexible work-life balance options
Sophisticated RBCI software tools to boost your productivity

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