Operations Effectiveness Manager

3 weeks ago

Mississauga, Ontario, Canada RBC Insurance Services Inc. Full time

Job Description

What is the opportunity? The Operations Effectiveness Manager is responsible for leading and executing projects and initiatives to drive business growth and process improvement. This includes collaborating with Operations, Technology, Digital, and Data Insights Teams to capture requirements, streamline processes, and deliver data insights. The role will also partner with RBCI Technology Teams on production support and maintenance of business managed applications within RBC Insurance.What will you do?
• Work with Operations Effectiveness leadership to identify and implement strategic initiatives to drive business value and generate efficiencies
• Collaborate with subject matter experts to document processes, identify areas for improvement, capture requirements, and design solutions
• Design, develop, test, and implement automated solutions to enable straight-through processing, leveraging tools such as RPA, Python, VBA, SQL, etc.
• Provide production support for Reinsurance applications and operations, including support for scheduled maintenance, ad-hoc requests, and participating in external projects impacting Reinsurance
• Support the implementation of new technologies and information systems capabilities to improve processes and generate efficiency
• Improve reporting processes and collaborate with Data teams to develop operational dashboards to provide insights on service level agreementsWhat will you need to succeed? Must have
• 3 to 5 years of experience and a proven track record of leading transformation initiatives and implementing process improvements
• Strong analytical, critical thinking, and problem-solving skills
• Solution-oriented, and strong advocate for change, adaptability, and continuous learning and improvement
• Understanding of data sourcing and analytics, and experience with RDBMS, SQL, and/or ETL tools
• Experience in automation and programming languages such as Python, PowerShell, VBA, RPA
• Excellent written and verbal communication skillsNice to have
• Post-secondary degree in related field preferred
• Experience in finance and/or insurance operations
• Experience with data visualization tools (PowerBI, Tableau)
• Project management experience (PMP, LSS)
• Advanced negotiation and persuasion skillsWhat's in it for you?
• A Total Rewards program that includes flexible benefits, work-life balance, and career development programs and investment and retirement savings plans
• Competitive pay and high-earning potential
• All the tools, training, and team support you need to grow your career
• Flexible work-life balance options
• Sophisticated RBCI software tools to boost your productivityJob Skills Adaptability, Customer Service, Decision Making, Effectiveness Measurement, Insurance Operations, Process Management, Strategic Thinking, Time ManagementAdditional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City:

MISSISSAUGA

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

INSURANCE

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-06-04

Application Deadline:

2024-06-20

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients, and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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