Customer Service Representative, Supply Chain Specialist

3 weeks ago

Kelowna, British Columbia, Canada PHSA Full time

Job Summary

The Customer Service Representative, Supply Chain will provide exceptional customer service to internal and external customers, resolving inquiries and issues in a timely and professional manner.

Key Responsibilities

  • Respond to customer inquiries and resolve issues through phone, email, and other communication channels.
  • Escalate complex customer inquiries to the appropriate team members and maintain customer contact until resolution.
  • Record and track customer interactions and issues in a database for reporting and analysis.
  • Orient customers on how to navigate supply chain applications and systems.
  • Provide support to other customer relations staff as needed.
  • Perform other related duties as assigned.

Requirements

  • Grade 12 and three years' recent, related experience or an equivalent combination of education, training, and experience.
  • Experience with multi-line telephone systems.
  • Ability to keyboard at 50 WPM.
  • Ability to communicate effectively verbally and in writing.
  • Ability to deal with others effectively and provide excellent customer service.
  • Physical ability to carry out the duties of the position.

What We Offer

  • A comprehensive benefits package, including municipal pension plan and psychological health and safety programs.
  • Access to professional development opportunities, including in-house training programs and courses.
  • A remote work-friendly environment with flexible work options.
  • Access to WorkPerks, a premium discount program offering a wide range of local and national discounts.

About PHSA

The Provincial Health Services Authority (PHSA) plans, manages, and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective healthcare for people throughout the province.

Our values reflect our commitment to excellence and include: Respect people, Be compassionate, Dare to innovate, Cultivate partnerships, and Serve with purpose.

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