Supply Chain Customer Service Expert
2 months ago
Job Summary
The Customer Service Representative, Supply Chain plays a vital role in providing exceptional customer service to internal and external customers. This position requires strong communication and problem-solving skills to resolve customer inquiries in a timely and professional manner.
Key Responsibilities
- Respond to customer inquiries and resolve issues in a professional and timely manner.
- Provide support to customers through various channels, including email and phone.
- Collaborate with internal teams to resolve complex customer issues.
- Record and track customer interactions and issues in a database.
- Develop and maintain accurate records for tracking, reporting, and auditing purposes.
- Support the development of process improvements to enhance customer service.
- Perform other related duties as assigned.
Requirements
- Grade 12 and three years' recent, related experience or an equivalent combination of education, training, and experience.
- Experience with multi-line telephone systems.
- Ability to keyboard at 50 WPM.
- Ability to communicate effectively both verbally and in writing.
- Ability to deal with others effectively and provide excellent customer service.
- Ability to demonstrate resolution of issues and continuous improvement of the customer service centre.
- Physical ability to carry out the duties of the position.
- Ability to organize work.
- Ability to operate related equipment.
What We Offer
- A comprehensive benefits package, including a municipal pension plan.
- Access to professional development opportunities through our in-house training programs.
- A remote work-friendly environment with flexible work options.
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts.
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