Customer Service Representative, Supply Chain Specialist

2 months ago


Kelowna, British Columbia, Canada PHSA Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at PHSA. As a key member of our supply chain team, you will be responsible for providing exceptional customer service to internal and external customers, resolving issues, and ensuring timely resolutions.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a professional and timely manner.
  • Escalate complex customer inquiries to the appropriate team members and maintain customer contact until the issue is resolved.
  • Record support calls and maintain accurate records for tracking and reporting purposes.
  • Orient customers on how to navigate through supply chain applications and related systems.
  • Provide support to internal and external customers for purchasing card transactions and usage.
  • Perform other related duties as assigned.
Requirements
  • Grade 12 and three years' recent, related experience or an equivalent combination of education, training, and experience.
  • Experience with multi-line telephone systems.
  • Ability to keyboard at 50 WPM.
  • Ability to communicate effectively both verbally and in writing.
  • Ability to deal with others effectively and provide excellent customer service.
  • Ability to organize work and operate related equipment.
What We Offer

As a valued member of our team, you will have access to a comprehensive benefits package, including a municipal pension plan, and psychological health and safety programs and holistic wellness resources. You will also have opportunities for professional development and growth within our organization.

PHSA is committed to equity in our hiring and employment practices. We welcome applications from all qualified individuals, particularly those belonging to historically, systemically, and/or persistently marginalized groups identified under the Human Rights Code.



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