Academic and Professional Development Expert

3 weeks ago

Ottawa, Ontario, Canada Acera Insurance Full time

Job Summary

We are seeking an ambitious and experienced Learning and Development Specialist to join our Commercial Insurance team at Acera Insurance. As a Learning and Development Specialist, you will be responsible for facilitating and organizing in-house learning for new and existing team members.

Main Responsibilities:

  • Create and deliver training programs for Commercial Insurance, providing creative and effective instruction to accommodate various learning styles.
  • Coordinate training schedules and logistics, communicating with team members to ensure seamless delivery.
  • Manage group training sessions, adapting to diverse learning styles and needs.
  • Assess training needs of current and new staff members, auditing and adjusting training programs accordingly.
  • Design surveys to measure training effectiveness and gather feedback.
  • Collaborate with new, existing employees, management, and external vendors to ensure exceptional training experiences.
  • Work with Team Leads to ensure training needs are met and contribute to the overall success of the Commercial Insurance department.
  • Support the development of learning opportunities, identifying ways to continually improve and enhance the training experience.
  • Have a comprehensive understanding of policy works, Applied Epic, and Microsoft suite of programs.
  • Develop, maintain, and update workflows to ensure efficiency and effectiveness.
  • Facilitate and train for large program renewals, ensuring a smooth transition.
  • Monitor, send, and follow up on time-sensitive safety net reports.
  • Liaise with the Lloyds team regarding contract renewals, including contract numbers, wording, and commission changes.
  • Collaborate with the Learning and Development team to improve processes, workflows, and monitor helpdesks.
  • Support teams with activity backlogs and vacation leaves.
  • Perform various other tasks as assigned.

Requirements:

  • Level 2 BC General Insurance Licence.
  • Microsoft Office, EPIC, and common Insurance carriers products/portals would be considered an asset.
  • Ability to travel and carry a valid driver's license.

Values and Competencies:

  • Strong interpersonal skills and a strong team player attitude.
  • Excellent communication, presentation, and facilitation skills, with the ability to interact professionally and effectively with trainees, team leads, management, and third-party vendors.
  • Excellent time management and organization skills.
  • Problem-solving skills.
  • Strong attention to detail.

Acera Insurance is one of the largest independent, employee-controlled brokerages in Canada, providing individuals, families, and businesses with unbiased insurance and risk management solutions. Our collaborative work structure combines our people's strength and expertise to offer greater value, knowledge, and resources to our clients nationwide.

Acera Insurance is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.

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