Customer Service Representative
2 months ago
Job Summary
EMCO Corporation is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, including responding to inquiries, processing orders, and resolving issues in a timely and professional manner.
Key Responsibilities
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Process customer orders, including pricing and substitutions as needed
- Build and maintain relationships with existing customers and identify new business opportunities
- Monitor customer satisfaction and provide prompt and professional resolution to any issues
- Support the sales team in achieving sales targets
Requirements
- High school diploma
- Positive attitude and willingness to take initiative
- Ability to work effectively in a team environment
- Strong work ethic and commitment to customer service
- Excellent communication skills and a desire to learn
- Fluency in French (spoken and written) and proficiency in English (spoken and written)
- 2 years of experience in a similar role
Preferred Qualifications
- Knowledge of plumbing industry products
About EMCO Corporation
EMCO Corporation is one of the largest integrated distributors of plumbing, HVAC, waterworks, and building materials in Canada. We offer a dynamic and supportive work environment, with opportunities for growth and development. Our company values include a commitment to customer service, teamwork, and innovation.
What We Offer
- Competitive salary and benefits package
- Opportunities for career growth and development
- A dynamic and supportive work environment
- Flexible work arrangements
EMCO Corporation is an equal opportunity employer and is committed to diversity, equity, and inclusion in the workplace. We welcome applications from diverse candidates and are committed to creating a workplace that is free from discrimination and harassment.
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