Program Coordinator for Graduate Student Success

7 days ago


Toronto, Ontario, Canada University of Toronto Full time

About the Role:



As a Program Coordinator for Graduate Student Success at the University of Toronto, you will play a key role in supporting the day-to-day functions of the Department of Leadership, Higher and Adult Education. Your primary responsibility will be to provide excellent student services, ensuring that graduate students receive accurate information and timely support throughout their academic journey.



Your Key Responsibilities:




  • Provide detailed information to students on program and/or course requirements


  • Respond to inquiries within the defined scope of the role and redirect as appropriate


  • Maintain course information on student information systems


  • Follow up with students to track progress through regulatory requirements and activities they are required to fulfill


  • Liaise with students and faculty to coordinate program activities


  • Provide proactive support to individuals in distress and make referrals to specific university services


  • Serve as a resource to others by providing job-related guidance




Essential Qualifications:




  • Advanced College Diploma (3 years) or acceptable combination of equivalent experience
  • Preferably two years of recent and relevant experience in student services and program support in an academic setting
  • Experience providing front-line student services and detailed information on programs of study and other related information
  • Experience administering policies and procedures in an academic environment, including graduate admissions policies and guidelines
  • Experience preparing packages for non-standard student requests
  • Intermediate skills and experience with enrollment management and course scheduling, including the use of University Systems (OISECP)
  • Experience coordinating schedules and maintaining student information (admissions, student registration, enrollment)
  • Experience working in a busy, fast-paced environment with a high volume of student inquiries
  • Demonstrated intermediate skills in MS Office 365 (Word, Excel, PowerPoint, and Outlook); MS Teams, Zoom, SharePoint, and online survey tools
  • Intermediate skills and experience working with a University student information system (Acorn, ROSI, and SLATE) or related system
  • Excellent oral and written communication skills, including demonstrated ability to explain processes and procedures accurately and effectively with a wide and diverse range of people


Salary: $62,832 - $80,351 per annum, depending on qualifications and experience.



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