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Customer Service Expert

2 weeks ago

Toronto, Ontario, Canada B&Q Limited Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor at B&Q Limited.

About the Role

This is an exciting opportunity to work in a fast-paced retail environment, providing expert advice and guidance to customers on a wide range of home improvement products. As a Customer Advisor, you will play a key role in driving sales growth, improving customer satisfaction, and contributing to the overall success of our business.

Key Responsibilities:

  • To deliver exceptional customer service, responding to queries and resolving issues promptly and professionally.
  • To maintain a thorough understanding of our products and services, ensuring that customers receive accurate information and expert advice.
  • To work collaboratively with colleagues to achieve sales targets, promote products, and drive customer engagement.
  • To contribute to the maintenance of a safe and clean working environment, adhering to health and safety procedures.

Requirements:

  • A positive and enthusiastic attitude, with a genuine passion for helping others.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Flexibility to work a variety of shifts, including evenings and weekends.
  • A willingness to learn and develop new skills, with a focus on delivering outstanding results.

What We Offer:

  • A competitive salary and benefits package, including a pension scheme and share options.
  • Ongoing training and development opportunities, to help you achieve your career goals.
  • A supportive and inclusive work environment, where everyone is valued and respected.