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IT Service Delivery Expert

2 weeks ago

Toronto, Ontario, Canada Covestic Inc Full time

IT Service Delivery Expert Wanted

Covestic Inc is seeking an expert-level Help Desk Technician to drive our IT service delivery forward. This role involves collaborating with various stakeholders to deliver exceptional support, streamline processes, and foster a culture of innovation.

Responsibilities:

  • Deliver advanced technical support to customers through multiple channels, ensuring prompt issue resolution and maintaining high levels of customer satisfaction.
  • Leverage your expertise in Mac OS troubleshooting to resolve complex technical issues efficiently.
  • Foster open communication with colleagues to improve processes, share knowledge, and achieve collective goals.
  • Develop, document, and disseminate best practices and technical procedures to enhance team performance.
  • Stay up-to-date with industry trends and technological advancements to remain competitive and provide value-added services.

Qualifications and Requirements

  • A minimum of 1-2 years of experience in a similar Help Desk position with a proven track record of success.
  • Deep understanding of Google Workspace, Slack, and other collaborative tools.
  • Ability to prioritize tasks, manage multiple projects simultaneously, and maintain accuracy and attention to detail.