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Sales and Fulfillment Coordinator

2 months ago

London, Ontario, Canada RedRick Technologies Full time
About the Role

We are seeking a highly skilled and detail-oriented Sales Administrator and Fulfillment Coordinator to join our team at RedRick Technologies Inc. As a key member of our sales function, you will be responsible for creating various documents, engaging with customers, and working collaboratively with the sales team.

Key Responsibilities
  • Create proposals, responses, and other documents for sales team
  • Serve as an internal point of contact for customers
  • Create and send order confirmations and invoices, receive and enter payments
  • Answer customer phone calls, follow up as needed, and maintain up-to-date customer records
  • Follow up on accounts receivable and outstanding payments as needed
Fulfillment Coordination
  • Serve as the main point of contact between customers and production team throughout the order fulfilment process
  • Work closely with internal teams to ensure timely processing and fulfillment of orders
  • Manage customer expectations and understanding of the installation process
Requirements
  • Experience working in any sales or customer service position, engaging with customers directly
  • Experience using Microsoft Office (e.g., Outlook, Word, PowerPoint, Excel, etc.)
  • Strong technical proficiency and computer literacy
  • Valid Ontario G-class driver's license and a clean, insurable driving record
  • Valid passport and ability to travel within Canada and the USA
  • Willingness and ability to pass a criminal background record check
What We Offer

We offer a competitive starting salary of $50,000 - $60,000 per year commensurate with experience, plus a comprehensive benefits package after 3 months probation, and vacation time will be accrued as well.

We have a small close-knit team with a casual work environment. Our organization has a nice, family feel, and our team is collaborative and accessible. We value autonomy, new ideas, and are respectful of each other's contributions. We're always willing to help each other out, so you'll be supported and guided.