Help Desk Specialist

4 weeks ago

Calgary, Alberta, Canada F12 Full time

{"h2": "Job Title: Help Desk Technician", "p": "At F12, we are seeking a skilled Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical support to our users, troubleshooting computer issues, and implementing solutions. You will also be responsible for collecting, organizing, and maintaining a problems and solutions log for use by other technical support analysts. If you have a passion for technology and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity.", "ul": [{"li": "Provide technical support to users via phone, email, or in-person"}, {"li": "Troubleshoot computer issues and implement solutions"}, {"li": "Collect, organize, and maintain a problems and solutions log"}, {"li": "Participate in the redesign of applications and other software"}, {"li": "Supervise other technical support workers in this group"}, {"li": "Provide business systems, network, and Internet support to users"}, {"li": "Set up equipment for employee use"}], "h2": "Work Conditions and Physical Capabilities", "ul": [{"li": "Fast-paced environment"}, {"li": "Work under pressure"}, {"li": "Tight deadlines"}, {"li": "Repetitive tasks"}, {"li": "Attention to detail"}], "h2": "Personal Suitability", "ul": [{"li": "Accurate"}, {"li": "Client focus"}, {"li": "Efficient interpersonal skills"}, {"li": "Excellent oral communication"}, {"li": "Excellent written communication"}, {"li": "Initiative"}, {"li": "Judgement"}, {"li": "Organized"}, {"li": "Team player"}, {"li": "Ability to multitask"}, {"li": "Time management"}], "h2": "Screening Questions", "ul": [{"li": "Are you currently legally able to work in Canada?"}], "h2": "Health Benefits", "ul": [{"li": "Dental plan"}, {"li": "Health care plan"}], "h2": "Other Benefits", "ul": [{"li": "Learning/training paid by employer"}, {"li": "Paid time off (volunteering or personal days)"}], "h2": "Support for Newcomers and Refugees", "ul": [{"li": "Participates in a government or community program or initiative that supports newcomers and/or refugees"}], "h2": "Support for Youths", "ul": [{"li": "Participates in a government or community program or initiative that supports youth employment"}], "h2": "Support for Indigenous People", "ul": [{"li": "Participates in a government or community program or initiative that supports Indigenous people"}], "h2": "Supports for Visible Minorities", "ul": [{"li": "Participates in a government or community program or initiative that supports members of visible minorities"}]

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