Help Desk Specialist

1 month ago

Calgary, Alberta, Canada KMK Digitech Inc Full time
Job Title: Help Desk Technician

KMK Digitech Inc is seeking a skilled Help Desk Technician to join our team.

Job Summary

We are looking for a highly motivated and detail-oriented Help Desk Technician to provide technical support to our users. The successful candidate will be responsible for troubleshooting and resolving technical issues, providing training and guidance to users, and maintaining accurate records of problems and solutions.

Key Responsibilities
  • Technical Support: Provide technical assistance to users experiencing difficulties with computer systems, networks, and software.
  • Problem-Solving: Analyze and resolve technical issues in a timely and efficient manner.
  • User Training: Provide training and guidance to users on the use of computer systems, networks, and software.
  • Documentation: Maintain accurate records of problems and solutions.
  • Collaboration: Work collaboratively with other technical support analysts to resolve complex technical issues.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 7 months to less than 1 year of experience in a technical support role.
  • Language: English.
Work Environment

The successful candidate will work in a fast-paced technical support environment, providing support to users in a variety of settings.

What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Collaborative Team: A collaborative and supportive team environment.

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