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Collection Specialist

2 months ago


Calgary, Alberta, Canada Dentons Full time
Job Title: Collection Specialist

Dentons is a leading global law firm that offers a unique opportunity for a Collection Specialist to join our team. As a Collection Specialist, you will be responsible for managing and resolving outstanding accounts receivable, ensuring timely payments, and maintaining excellent customer relationships.

Key Responsibilities:
  • Perform daily collection activities on assigned portfolio
  • Liaise with lawyers regarding their client portfolio and any AR balances
  • Make collection calls to clients in a professional manner while keeping and improving customer relations
  • Review and monitor assigned accounts on a daily basis and all applicable collection reports
  • Take actions in order to encourage timely payments
  • Assist with the identification and application of payment receipts via wire, cheque, credit card, EFT, etc.
  • Resolve any client billing and payment application issues to facilitate collection of outstanding AR in a timely manner
  • Identify issues attributing to account delinquency and discuss them with management
  • Provide timely follow-up on payment arrangements
  • Assist with the reconciliation of high value and complex accounts & management of high risk balances
  • Provide assistance/backup support as required to others in the Finance Department
  • Other special projects as required
Requirements:
  • Three (3) or more years of experience specifically working in collections, preferably in a law firm or professional services environment;
  • Diploma or Bachelors degree in Finance or equivalent;
  • Prior experience with ARCS and/or Elite 3E preferred;
  • Strong working knowledge of collections processes / procedures;
  • Mathematical and problem solving skills are necessary;
  • Proficient in MS Office (Excel, Word, Power Point) with strong Excel capabilities;
  • Demonstrate leadership skills;
  • Understands the importance of tact and discretion, sound judgment and diplomacy in dealing with sensitive and confidential matters;
  • Strong communication skills both written and verbal;
  • Commitment to privacy and ethical conduct with a strong ability to ensure all firm policies and control procedures are met;
  • Superb organizational skills, accuracy and attention to detail;
  • Self-starter who is able to work independently and effectively with individuals at all levels within a team-oriented environment;
  • Able to meet deadlines, work well under pressure and prioritize work;
  • Previous professional services or law firm experience is preferred;
  • Proven track record of being adaptable to change in a fast-paced, ever changing environment.

Dentons is committed to providing a comprehensive total rewards package beyond a competitive salary. We have curated our employee benefits portfolio to offer inclusive and comprehensive wellbeing and developmental programs for our people. With extended benefits and mental health plans, paid time off, savings plans, fitness subsidy, parental leave top up and more, our benefits are flexible, aligned to our core values and supports the various needs of our people.

At Dentons, inclusion, diversity and equity (ID&E) are not just ancillary values, they are foundational to our business. We believe that ID&E is essential to the shared success of our team and our clients. Our forward-thinking and inclusive culture supports the professional development of all our people, enhances the leading services we offer to our clients, and informs our commitment to make a positive impact in the communities where we live and work.

We are committed to providing you with an inclusive, barrier-free and accessible workplace to support your success. Should you require accommodation during the recruitment process, for example as a result of a disability, please contact us at.