Collections Specialist

3 weeks ago

Calgary, Alberta, Canada Rentokil Initial Full time
Job Title: Collections Specialist

Rentokil-Terminix Canada is a leading provider of pest control services to the property management sector. With a strong presence in Canada, we are seeking an experienced bilingual collections expert to join our fast-paced collections team.

Job Summary

The Collections Specialist will be responsible for managing collections within an assigned territory. This role requires strong communication skills, attention to detail, and the ability to work independently.

Key Responsibilities
  • Identify overdue or problem accounts and take appropriate action
  • Contact customers daily to collect delinquent balances
  • Document collection activity and maintain follow-up on all past due accounts
  • Experience with complex debt collection software and ability to learn and adapt
  • Respond to customer AR calls regarding account inquiries
  • Provide documentation to customers requesting invoices, statements, etc.
  • Handle cash application disputes and process credit cards as needed
  • Maintain good customer relations and work solidly as a team with various departments
Requirements
  • High school diploma or GED required
  • Post-secondary education in a related area of study preferred
  • 2-4 years of professional collection experience preferred
  • Demonstrated proficiency with Microsoft Word, Excel, and PowerPoint
  • Knowledge of Google Suite, especially Google Drive and associated programs
Benefits

A career with Rentokil-Terminix offers competitive pay, great benefits, and opportunities for growth and development. We pride ourselves on being a world-class team that rewards high performance.

  • Medical, dental, and vision benefits
  • Employer-matched RRSP program up to 3.5% of base salary per year
  • Paid sick and vacation days
  • Short and long-term disability
  • Life insurance

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