Operations Team Lead

3 weeks ago


Ottawa, Ontario, Canada Amazon Full time

At Amazon, we're building a network of operations that deliver millions of packages to our customers every day. We're looking for a seasoned leader to take on the role of Area Manager, overseeing a team of hourly workers and driving results in safety, quality, attendance, and performance.

This role is key to maintaining our customer expectations and ensuring timely delivery of packages. Our operations workflow has three main components: first mile, middle mile, and last mile. As an Area Manager, you'll be responsible for leading your team to meet these objectives.

Key Responsibilities:

  1. Lead and Develop Your Team: Support, mentor, and motivate your hourly workforce to achieve exceptional results in safety, quality, attendance, and performance.
  2. Manage Operations: Collaborate with support teams to develop plans that meet business objectives, ensuring customer delivery promises are met.
  3. Key Performance Indicators (KPIs):
  • Lift up to 49 pounds
  • Stand/walk for up to 12 hours during shifts
  • Work in an environment with varying noise levels and temperatures

BASIC QUALIFICATIONS:

  1. 2+ years of employee and performance management experience
  2. Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
  3. Flexibility in working a varied schedule, including weekends, nights, and/or holidays

Preferred Qualifications:

  1. 1+ years of experience in performance metrics, process improvement, or lean techniques

Amazon is committed to providing accommodations at all stages through recruitment and employment, in accordance with applicable human rights and accommodation legislation. If contacted for an employment opportunity, please advise Human Resources if you require accommodation, including in order to apply for a position.

Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.



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