Freight Brokerage Coordinator
3 weeks ago
Customer Service Representative
At Peerless Talent, we are seeking a highly skilled Customer Service Representative to join our rapidly growing organization. Our client, a leading 3PL provider, is dedicated to delivering exceptional service to their customers.
Key Responsibilities:
- Support all service requirements of assigned FLScustomers to exceed expectations;
- Identify the service requirements and information required for each customershipment;
- Enter all relevant shipment data and information into the TMS;
- Verify rates, fuel surcharges, and any applicable accessorial charges charged to the customer are correctly entered in TMS;
- Solve customer specific issues from the point of order placement through to completion;
- Update customers with shipment status updates as required;
- Proactively communicate any service issues or delays to customers;
- Maintain the highest level of professionalism when dealing with any FLS customers.
Requirements:
- Minimum 2 years of proven experience in freight brokerage/3PL with a desire to grow professionally;
- Strong organizational and time management skills;
- Ability to prioritize and multitask in a fast-paced environment;
- Energetic, hard-working, and detail-oriented;
- Proven ability to work independently and in a collaborative/team environment;
- Excellent communication and negotiation skills (both verbal & written).
Why Choose This Opportunity:
- We are a profitable 33-year-old company that is backed by a motivated private equity firm;
- We have the audacious goal to grow from $500M to $2B over the next 5 years through organic growth and acquisition;
- Our services solve a real market need relative to the capacity shortage for freight carriers in North America;
- Our network of 54,000 carriers & 400,000 trucks is a great asset for our clients;
- Our transportation industry is hot, with the 3PL sector representing a $200B business that is expected to grow 21% in the next 10 years.
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