Freight Brokerage Coordinator

3 weeks ago


Oakville, Ontario, Canada Peerless Talent Full time

Customer Service Representative

At Peerless Talent, we are seeking a highly skilled Customer Service Representative to join our rapidly growing organization. Our client, a leading 3PL provider, is dedicated to delivering exceptional service to their customers.

Key Responsibilities:

  • Support all service requirements of assigned FLScustomers to exceed expectations;
  • Identify the service requirements and information required for each customershipment;
  • Enter all relevant shipment data and information into the TMS;
  • Verify rates, fuel surcharges, and any applicable accessorial charges charged to the customer are correctly entered in TMS;
  • Solve customer specific issues from the point of order placement through to completion;
  • Update customers with shipment status updates as required;
  • Proactively communicate any service issues or delays to customers;
  • Maintain the highest level of professionalism when dealing with any FLS customers.

Requirements:

  • Minimum 2 years of proven experience in freight brokerage/3PL with a desire to grow professionally;
  • Strong organizational and time management skills;
  • Ability to prioritize and multitask in a fast-paced environment;
  • Energetic, hard-working, and detail-oriented;
  • Proven ability to work independently and in a collaborative/team environment;
  • Excellent communication and negotiation skills (both verbal & written).

Why Choose This Opportunity:

  • We are a profitable 33-year-old company that is backed by a motivated private equity firm;
  • We have the audacious goal to grow from $500M to $2B over the next 5 years through organic growth and acquisition;
  • Our services solve a real market need relative to the capacity shortage for freight carriers in North America;
  • Our network of 54,000 carriers & 400,000 trucks is a great asset for our clients;
  • Our transportation industry is hot, with the 3PL sector representing a $200B business that is expected to grow 21% in the next 10 years.


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