Bundt Cake Experience Ambassador
2 weeks ago
The Nothing Bundt Cakes Guest Service Representative is a vital role within our bakery, focusing on creating a warm and welcoming environment for our guests. This position requires strong communication skills to engage with customers, provide excellent service, and convey the unique selling points of our cakes. As the primary point of contact in the bakery, this representative embodies the company's core values, prioritizing guest satisfaction, efficiency, and excellence.
Key Responsibilities:
- Provide exceptional customer service by greeting guests warmly, identifying their needs, and delivering an outstanding experience through the Sweet Steps of Service.
- Maintain thorough knowledge of our cake offerings, including flavors, sizes, and special promotions, to effectively educate guests and make informed recommendations.
- Offer personalized suggestions to enhance celebratory occasions, incorporating merchandise such as balloons, candles, and cards.
- Process orders accurately and efficiently using our point-of-sale system, inviting guests to join our Email Club for exclusive offers and updates.
- Ensure a clean and organized bakery presentation, performing tasks like sweeping, mopping, dusting, and restocking retail merchandise and cake display cases.
- Collaborate with the Crafter to prepare cake decorations and packaging supplies as needed.
- Foster a safe working environment by adhering to health and safety guidelines and company policies.
- Punctuality and consistent work attendance are essential in maintaining a positive and productive team dynamic.
Educational Background and Skills:
A high school diploma or equivalent is preferred. The ideal candidate should possess excellent communication skills, a strong work ethic, and the ability to multitask in a fast-paced environment. Prior experience in customer-facing roles or sales positions is beneficial.
Benefits and Compensation:
This position offers a competitive salary range estimated at $18-$22 per hour, depending on location and experience. Additional benefits include opportunities for professional growth, paid time off, and participation in employee recognition programs.
Why Join Our Team?
We are dedicated to providing a supportive and inclusive work environment where employees can grow and thrive. Our commitment to exceptional customer service, quality products, and community involvement makes us an attractive employer for those seeking a rewarding career.
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