Utility Billing Analyst

2 days ago


Toronto, Ontario, Canada Hydroone Full time
Job Overview

As a Utility Billing Analyst, you will play a critical role in ensuring the accurate and timely processing of wholesale settlements and retail billings. This includes reviewing settlement supporting functions regarding customers and generators, setting up customers and generators for wholesale settlements or retail billings, and implementing and maintaining customer account/meter data relationships in our load data management database.

You will work closely with internal teams and external partners to ensure accurate and timely submissions and proposals. Additionally, you will stay up-to-date on OEB Transmission and Distribution System Codes, Retail Settlement Code, IESO Market Rules, and OPA Program Rules to ensure compliance and best practices.

This is an exciting opportunity for a motivated and detail-oriented individual to contribute to the success of our organization and grow their career in the utility industry.

Key Responsibilities

- Review setup or revision of wholesale settlements or retail billings or generator payments
- Prepare IESO energy/transmission totalization tables associated with wholesale settlements
- Prepare retail totalization tables for retail billing and generation payments
- Coordinate with IESO, external MSPs, and internal teams regarding submissions and proposals
- Stay up-to-date on OEB Transmission and Distribution System Codes, Retail Settlement Code, IESO Market Rules, and OPA Program Rules
- Assist Supervisor with development of business processes and procedures for settlements functions
- Provide support regarding settlements functions in relation to transmission and distribution connectivity
- Review estimated data for wholesale and retail meters
- Coordinate with Inergi settlement, MSP/MDS, and field staff for load transfers
- Handle escalated customer inquiries regarding billing and payment issues
- Review customer and generator end-to-end connection process
- Review and advise regarding audits to ensure billing parameters are correctly applied
- Exchange information with outside organizations regarding billing inquiries

Requirements

- Requires knowledge of business administration, economics, project management, and engineering
- Typically acquired through a four-year university education in an appropriate engineering field or equivalent education
- Requires experience with various aspects of the transmission and distribution systems and utility service practices
- Essential experience in billing and settlement functions, load data analysis, and understanding of customer needs
- A period of over 8 years and up to and including 10 years considered necessary to gain this experience

About Hydroone

Hydroone is a leading utility company that provides reliable and efficient energy services to our customers. We are committed to excellence in everything we do and strive to create a positive impact on our community.

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