Sales Associate

5 days ago

Vaughan, Ontario, Canada Tapestry Full time
About the Role

We are seeking a highly motivated and customer-focused Sales Associate to join our team at Tapestry. As a Sales Associate, you will be responsible for providing exceptional customer service and driving sales growth in our luxury retail environment.

Key Responsibilities
  • Customer Service
    • Provide personalized service to customers, ensuring a seamless and enjoyable shopping experience.
    • Respond to customer inquiries and resolve issues in a timely and professional manner.
    • Build strong relationships with customers, understanding their needs and preferences.
  • Sales and Merchandising
    • Meet or exceed sales targets, driving revenue growth and contributing to the success of the store.
    • Stay up-to-date on product knowledge, including current collections and fashion trends.
    • Merchandise the sales floor, ensuring a visually appealing and engaging shopping environment.
  • Operations and Administration
    • Process transactions accurately and efficiently, maintaining a high level of cash handling and customer service skills.
    • Maintain a clean and organized store environment, adhering to Tapestry's visual merchandising standards.
    • Participate in visual merchandising and inventory management tasks, as needed.
Requirements
  • Experience
    • 1-3 years of previous selling experience in a luxury retail service environment, preferred.
  • Education
    • High school diploma or equivalent; college degree preferred.
  • Technical Skills
    • Knowledge of cash registers systems, basic computer skills, including the ability to use iPad/laptop, Mobile POS, and Internet.
  • Physical Demands
    • Ability to communicate effectively with customers and team members.
    • Mobility to maneuver the sales floor and stock room to provide and support customer service.
    • Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties.
    • Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers.
  • Schedule
    • Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days.

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