Service Operations Specialist

4 days ago


Oakville, Ontario, Canada Geotab Inc. Full time

About Us:

At Geotab Inc., we strive to be a great place to work, fostering a culture of diversity, equity, and inclusion. Our team is growing, and we are looking for talented individuals who share our passion for technology, innovation, and customer satisfaction.

Job Summary:

The Service Management Specialist will be responsible for ensuring the smooth execution and continuous improvement of IT services within the organization. This includes managing Major Incidents, Problems, Changes, and Transitions, as well as delivering comprehensive Service Reporting.

Main Responsibilities:

  1. Manage Major Incidents, Problems, Changes, and Transitions
  2. Deliver comprehensive Service Reporting
  3. Build and implement Service Management processes that support both agile and waterfall methodologies
  4. Ensure cross-functional coordination and collaboration among IT Delivery Teams, PMO, and DevOps
  5. Monitor service level performance, address deviations, and conduct post-implementation reviews to ensure continuous improvement

Requirements:

  • 10-12 years of required previous experience in IT Management or other IT process-oriented roles
  • Proven track record of implementing ITSM processes, tools, and automation solutions
  • Strong background in ITIL, including Major Incident, Problem, and Change Management
  • Proficiency with ITSM tools like ServiceNow, Jira, or similar platforms
  • Hands-on experience with automation tools (e.g., Ansible, Terraform) and scripting languages (e.g., Python, PowerShell)

What We Offer:

As a Service Management Specialist at Geotab Inc., you will have opportunities for growth, learning, and development. We encourage innovation, teamwork, and a commitment to excellence. If you are passionate about technology, customer satisfaction, and continuous improvement, we invite you to apply for this exciting opportunity.



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