Senior CRM Manager

2 months ago

Montreal, Quebec, Canada Banque Nationale du Canada Full time
About the Role

We are seeking a highly skilled and experienced Senior CRM Manager - Asset Management to join our Enterprise IT team at Banque Nationale du Canada. As a leader in this role, you will be responsible for driving the development and execution of CRM strategies to support internal and external brand growth campaigns.

Key Responsibilities
  • Lead the implementation of a Salesforce Center of Excellence at NBC in partnership with our partners in other sectors.
  • Create application evolution programs to ensure that technology and business evolution requirements are met.
  • Assist the Application Portfolio Manager, in collaboration with the CRM Delivery Director, in the development of an annual program of initiatives, projects, and maintenance.
  • Oversee application development and maintenance.
  • Participate in and bridge the gap with initiatives, projects, and application developments.
  • Act as the direct point of contact with the business line for your Estate.
  • Communicate issues to management with relevant parties for resolution if necessary.
  • Assist/coach employees in their career paths.
  • Implement initiatives to improve the platforms supporting applications, such as archiving and partitioning.
  • Liaise with cross-functional teams to communicate and apply the bank's norms and standards.
About the Team

You will be part of a team of over 2,300 proactive, collaborative experts who work with agility to seize opportunities, stay on the cutting edge of technology, and continuously improve our processes.

About the Company

Banque Nationale du Canada is a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments.

Requirements
  • Industry-related bachelor's degree and 10 years of experience in technical team management or industry-related master's degree and 5 years of relevant experience.
  • Experience managing multidisciplinary teams in an agile delivery context.
  • Experience in managing the lifecycle of the IT asset portfolio, their availability, operational support, and associated budgets.
  • Ability to manage multiple partners simultaneously.
  • Hands-on experience in people management and project management.
  • Experience managing multiple external vendors in your previous roles.
  • Excellent ability to communicate, popularize, and influence.
  • Knowledge of CRM environments (Salesforce, Dynamics, or SAP), an asset.
What We Offer

In addition to competitive compensation, you'll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

  • Health and wellness program, including many options.
  • Flexible group insurance.
  • Generous pension plan.
  • Employee Share Ownership Plan.
  • Employee and Family Assistance Program.
  • Preferential banking services.
  • Opportunities to get involved in community initiatives.
  • Telemedicine service.
  • Virtual sleep clinic.
We're Putting People First

We want to offer an accessible, barrier-free workplace to all employees. We welcome all candidates and are committed to creating an inclusive and diverse environment where each person's unique qualities are celebrated and valued.

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