E-Commerce Operations Manager

1 day ago

Toronto, Ontario, Canada PHD Full time
About PHD Canada

With 40 years of Canadian history, PHD Canada is part of a global network, bringing the breadth of global strength and the depth of local expertise to Canadian brands.

Our people make the difference, with the goal to be the most strategic and creative-led media agency in a data and tech world that delivers growth for our clients.

We are a culture of thought-leadership, creativity, and innovation, providing rewarding work via client accolades and industry recognition.

Job Description

PHD Canada is looking for a Supervisor to oversee e-commerce for one of their leading CPG clients.

Working with the Associate Director, e-commerce, this role will be a key driver accelerating PHD as the go-to, trusted advisor in the e-commerce space.

The ideal candidate will have strong data literacy, a keen eye for detail, and will eagerly stay up to date on the evolving e-commerce landscape.

Key Responsibilities
  • Proactively find, share, and use insights to improve plans and ensure that all best practices are followed to meet and exceed client expectations.
  • Track implemented programs and run post-campaign analyses to advise future strategies.
  • Continuously ideate around strategies/tactics and formulate campaign optimization plans to improve performance.
  • Presents e-commerce strategy & budget recommendations during tactical presentations.
  • Provides direct oversight, management, leadership, and guidance to coordinator and/or strategist, helping them with work prioritization and organization.
  • Helps set up tests frameworks and shares results with internal teams.
  • Ensures billing is completed on time and accurately.
  • Responsible for draft billing on a monthly basis.
  • Supports and leverages PHD's Commerce suite of tools built within OMNI, OMG's people-based marketing platform, from commerce planning through to activation.
Requirements
  • Experience collaborating closely with other agency partners such as creative, influencer, and shopper agencies.
  • Bachelor's degree (can be substituted with relevant professional experience).
  • Experience with other e-commerce, shopper, and/or e-retail platforms a plus.
  • Understanding of Amazon digital shelf and best practices (preferred).
  • Well-versed in performance marketing, conversion, and online customer acquisition.
  • Fluent in Microsoft office tools including Teams, Excel, and PowerPoint.

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