Technical Distribution Centre Coordinator

4 weeks ago

Burlington, Ontario, Canada Cogeco Full time
Job Description:

At Cogeco, we're committed to providing exceptional service to our customers. As a Technical Distribution Centre Coordinator, you'll play a vital role in ensuring the smooth operation of our distribution centre.

Key Responsibilities:
  1. Perform daily duties by following established operational procedures, utilizing knowledge and ability to operate related test equipment and motorized vehicles provided by Cogeco.
  2. Using various test devices and software, determine condition and disposition, identify and assign preliminary fault information to units requiring functional repair.
  3. Perform database and administrative procedures as required for HTD Testing & Refurbishing, Order Fill, Shipping and Receiving, and fulfill Technician and Contractor equipment orders, including digital boxes, modems, digital phones, and literature.
  4. Fulfill Storefront orders for equipment.
  5. Process equipment returns from all sources, including Customers, Contractors, and Technicians.
  6. Salvage accessories, maintain units within the work area for deployment, and sort kit accessories and literature for furtherance to the Kitting work cell.
  7. Segregate damaged goods for disposal, package and label equipment for redeployment, furtherance, or storage, and dispose of corrugate and empty work station garbage bins.
  8. Responsible for complying with daily 6S procedures and participating in physical inventory counts.
  9. Safeguard TDC operations and contents by complying with security procedures and protocols.
  10. Contribute to team effort by accomplishing related job tasks, projects, and/or other duties as required.
Essential Qualifications:
  • High School diploma required.
  • 1-3 years' previous experience in a distribution centre and/or packaging environment required.
  • 1-3 years' previous Skid Wrapper, Pump truck, Forklift, Raymond Reach certification and experience is preferred.
  • 1-3 years' experience testing and validating equipment is an asset.
  • 1-3 years' experience of Basic CATV materials is an asset.
  • Exposure to Oracle Financial system is an asset.
Specific Competencies:
  • Demonstrates a working knowledge of MS Office (Word/Excel). Knowledge of WHMIS and MSDS experience.
  • Strong written communication and interpersonal skills.
  • Ability to exercise tact, sound judgment, and discretion when dealing with others.
  • Must be able to work effectively in a team environment and work independently with minimal supervision.
  • Able to take initiative in identifying and resolving problems.
  • Possesses sound organizational, problem-solving, analytical, and reporting skills.
  • Concentration and a high attention to detail are required when auditing and entering results.
  • Must organize activities and prioritize to ensure timely completion of multiple order demands.
Physical Demands and Visual Acuity:
  • Must lift and move heavy packages and equipment regularly (up to 50 pounds).
  • Warehouse environment. Includes work in all climatic conditions.
  • Flexibility required with respect to hours of work as business needs change.

At Cogeco, diversity is an essential asset to our organization's performance. We are committed to providing equal opportunities to all qualified individuals, regardless of cultural and individual differences. We strive to build teams that reflect the diverse profiles and backgrounds of both the customers and communities we serve, firmly believing that this distinguishes Cogeco from competitors and contributes to our signature of excellence.

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