Senior File Management and Quality Control Specialist

2 weeks ago

Toronto, Ontario, Canada BMO Full time
About BMO

BMO Financial Group is a leading financial institution committed to Boldly Grow the Good in business and life. Our purpose drives us to create lasting, positive change for our customers, communities, and people. By working together, innovating, and pushing boundaries, we transform lives and businesses, powering economic growth around the world.

Job Summary

We are seeking a highly skilled Senior File Management and Quality Control Specialist to join our Commercial Lending Operations (CLO) team in Toronto. As a key member of our team, you will be responsible for providing loan servicing and monitoring support for corporate and commercial lending portfolios in a professional and timely manner.

Key Responsibilities
  • Provides loan servicing and monitoring support for corporate and commercial lending portfolios in a professional and timely manner.
  • Delivers agreed lending/financing services as specified in the credit agreement/approval and ensures all required policies, guidelines, and standards are met.
  • Addresses more complex escalated customer requests and transactions or escalates with recommendations.
  • Provides advice and guidance to assigned business/group on implementation of solutions.
  • Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
  • Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment of initiatives.
  • Participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.
  • May act as Team Lead and assist manager in activities such as coordination and scheduling of work, workload management, resource forecasting, quality control, training, coaching team members, and problem resolution.
  • Processes more complex transactions and activities.
  • Researches and resolves discrepancies and issues or escalates to manager, as required.
  • Provides input into the planning and implementation of operational programs.
  • Provides input to manager in relation to team performance discussions.
  • Leads/participates in the design, implementation, and management of core business/group processes.
  • Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
  • Acts as the day-to-day contact for vendors; supports the implementation, maintenance, and sustainment of vendor solutions.
  • Collaborates to execute loan servicing and monitoring requests.
  • Prepares customer notifications and billings, and processes services and transactions including (but not limited to) loan advances/payments, wire transfers, billing for principal/interest/fees, monitoring collateral positions, financial exceptions, etc.
  • Executes and manages documentation to ensure that records are maintained in a proper manner.
  • Analyzes data and information to provide insights and recommendations.
  • Collaborates with internal and external stakeholders to deliver on business objectives.
  • SUPPORTS change management of varying scope and type; tasks typically focused on execution and sustainment activities.

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