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Gift Card Processing Specialist

2 months ago

Stellarton, Nova Scotia, Canada Backstage Full time

About the Role:

We are seeking a highly organized and detail-oriented individual to join our team as a Gift Card Processing Specialist. In this role, you will be responsible for ensuring timely processing of gift cards, preparing and sending invoices, and providing exceptional customer service.

Key Responsibilities:

  • Process and ship gift card orders for internal and external customers
  • Prepare and send invoices for gift card orders
  • Respond to customer inquiries via email
  • Update order logs with relevant information
  • Ensure all required metrics are consistently met
  • Work in SAP and Microsoft Office
  • Provide a high standard of customer service
  • Perform various data entry related tasks

Requirements:

  • Minimum 1-2 years relevant work experience preferably within an office environment
  • Excellent interpersonal and communication skills (written and verbal)
  • Integrity and adherence to standards, policy, and procedures
  • Excellent customer service skills coupled with an understanding of the commitment to meet and exceed service levels
  • Strong computer skills; Proficient use of the Microsoft Office Suite (Word, Excel, Outlook)
  • Proven time management, organization, prioritization, and multi-tasking skills
  • Ability to work independently or as part of a team

What We Offer:

We offer a competitive compensation package, which varies by role. We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.