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IT Support Specialist
2 months ago
Ducks Unlimited Canada is seeking a highly skilled IT Support Specialist to join our team. As a key member of our IT department, you will provide technical support and assistance to our staff and stakeholders.
Key Responsibilities- Provide first-line technical support for desktop computers, telephones, peripherals, applications, and related technology.
- Answer users' PC and software questions, assist with software training, and troubleshoot hardware and software applications.
- Provide IT department administration, including invoice entry, and track maintenance contracts and fixed assets.
- Assist with general user administration, security, and notification of outages and system maintenance.
- Support IT administrators with Active Directory, Office 365, Microsoft System Center, security software, VMware, Veeam, disaster recovery, and maintaining wide area networks (WAN) and local area networks (LAN).
- 1 to 3 years of experience in an IT Support or Helpdesk role or a combination of IT helpdesk and customer service experience.
- Relevant diploma or university degree or an acceptable combination of education, training, and/or relevant experience.
- Bilingual in English and French.
- Preference given for CompTIA A+ and/or Network+ certifications.
- Familiarity or certified in Mac OS X, MS Windows 7 – 8.1, MS Server 2008 – 2012, Active Directory, SLES 11 Linux, CentOS, Asterisk, MS office products would be an asset.
- Proficiency in remote administration and troubleshooting of desktop PCs.
- Strong customer service, able to clearly and concisely communicate in a non-technical manner.
- 3 weeks' vacation with paid personal and sick days.
- Comprehensive compensation & benefits package.
- Hybrid work arrangement.
