Optical Store Manager

3 weeks ago

West Vancouver, British Columbia, Canada Specsavers Full time
Role Overview:
As the leading supervisor of Eyecare Consultants, you will partner closely with the store's retail owner to deliver an outstanding customer journey end-to-end, surpassing customers' expectations time after time. You will be responsible for overseeing, coaching, and developing team members on all aspects of product selection, sales techniques, problem solving and service standards.

About the Role:
This key position is responsible for managing store employees' performance through coaching and counseling. You will also supervise and train employees to ensure they provide excellent customer service and uphold Specsavers standards. Additionally, you will ensure that all merchandise is properly stocked and maintained in accordance with Specsavers standards. Training new employees on store policies, procedures, and operational practices is also a key responsibility.

Key Responsibilities:
  • Manage store employee's performance through coaching and counseling
  • Supervise and train employees to ensure that they are providing excellent customer service and upholding Specsavers standards
  • Ensure that all merchandise is properly stocked and maintained in accordance with Specsavers standards
  • Train new employees on store policies, procedures, and operational practices
  • Be an ambassador for the Specsavers brand, while championing the behaviours and values which Specsavers stands for

Qualifications, Skills, and Experience:
- Licensed Optician
- Previous optical management experience is desired
- You must have a demonstrated history of exceptional customer care in your previous retail management position. Bonus if your experience shows that you're just as passionate about optics as Specsavers are
- You help Specsavers stand out by embracing our unique Customer Experience model, which means you prioritize driving long term customer relationships over short term results
- You have an ability to lead and motivate a team to achieve excellent technical standards, creating and celebrating WOW moments and delivering experiences that transcend customers' expectations
- You surpass expectations by exceeding performance targets using key performance indicators to increase sales, minimize costs and maximize profits all while keeping in mind that our most important KPI is customer satisfaction
- You have a keen eye for detail, ensuring that all orders and dispenses are as accurate as possible to maximize customer satisfaction
- You have experience managing store operations and optimizing business performance by creating a vision of success, handling potential complaints and grievances with care, analyzing management reports, and managing the day-to-day running of the store effectively.

Our Colleagues Enjoy:
  • 3 weeks' vacation, 6 sick days (PT and FT), 1 paid volunteer day per year, and your birthday off
  • 2 free pairs of glasses annually. Enjoy discounted rates for additional Specsavers products
  • Access to our internal app where you can easily connect with other Specsavers' colleagues across the country, share stories, gain rewards, and have easy access to training modules
  • Opportunities to advance your career with a professional development plan
  • In addition to competitive pay, training, and the opportunity to be with us from the start of our exciting Specsavers journey in Canada – you can be at the forefront for new opportunities and career growth as we expand to reach our target of 200 stores in Canada.

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