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B2B Experience Manager

1 month ago

Boucherville, Quebec, Canada RONA Inc. Full time
B2B Experience Manager Job Description

We are seeking a highly skilled B2B Experience Manager to join our team at RONA Inc. This role will be responsible for developing and executing digital initiatives tailored to B2B audiences, ensuring a seamless user experience that drives engagement and meets client needs.

Key Responsibilities:
  • Analyze user data and feedback to continuously improve PRO experience on digital platform
  • Manage cross-functional teams to align digital efforts with broader business objectives
  • Stay ahead of industry trends to implement innovative solutions
  • Create a compelling, efficient, and integrated digital experience that supports our clients' business goals and strengthens our relationships with our accounts and sales teams
Requirements:
  • 7-10 years of experience in B2B business in a strategic position or equivalent
  • Excellent written and verbal communication skills in French and English
  • Diploma in digital commerce, business administration or relevant field
  • Ability to analyze data and understand customer needs to guide decisions
  • Knowledge of web analytics tools, CRM systems, POS systems trends in the renovation and hardware market, and a good understanding of order fulfillment processes
What We Offer:
  • A dynamic and inclusive work environment
  • Opportunities for career growth and development
  • A comprehensive benefits package
  • Exclusive employee discounts

RONA Inc. is committed to diversity and inclusion. We welcome applications from all qualified candidates.