B2B Experience Manager Position

4 weeks ago


Boucherville, Quebec, Canada RONA inc. Full time
Key Responsibilities

The successful candidate will be responsible for developing and executing digital initiatives tailored to B2B audiences, ensuring a seamless user experience that drives engagement and meets client needs.

  1. Analyze user data and feedback to continuously improve the PRO experience on the digital platform.
  2. Manage cross-functional teams to align digital efforts with broader business objectives.
  3. Stay ahead of industry trends to implement innovative solutions.
Requirements

To be successful in this role, you will need:

  1. Experience in a similar role, preferably in an e-commerce or online customer service environment.
  2. 7-10 years of experience in B2B business in a strategic position or equivalent.
  3. Ability to work in a multifunctional environment, manage directly and using influence.
  4. Excellent written and verbal communication skills in French and English.
  5. Degree in digital commerce, business administration or relevant field.
About RONA

RONA is a leading Canadian retailer of hardware, home renovation and gardening products. We offer a wide range of products and services to meet the needs of our customers. Our company values diversity and inclusion, and we are committed to creating a safe and respectful work environment.

We offer a comprehensive benefits package, including health and dental insurance, retirement savings plan, and employee discounts. Our team is passionate about delivering exceptional customer service and creating a positive shopping experience. If you are a motivated and results-driven individual who is passionate about B2B customer experience, we encourage you to apply for this exciting opportunity.



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