Customer Success Strategist Leader
2 weeks ago
At Assent Compliance Inc., we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. We are seeking a highly skilled Senior Manager of Customer Success to oversee a multifaceted team responsible for ensuring strong customer delivery outcomes.
Key Responsibilities:- Strategic Leadership: Manage the day-to-day operations of the Customer Success team, including recruiting, coaching, mentoring, and engaging a Customer Success Management team that raises the bar for customer success and satisfaction.
- Operational Efficiency: Anticipate, plan, and manage resourcing requirements to optimize satisfaction and workloads for Customer Success teams.
- Talent Development: Review and develop the management team through performance management and training initiatives.
- Culture and Collaboration: Promote and maintain a congenial, productive, collaborative, and service-oriented work culture within the Customer Success team.
- Cross-Functional Support: Work with cross-functional Management teams to support escalations as required.
- Communication and Alignment: Engage in skip-level meetings to ensure alignment and foster open communication.
- Standards and Performance Metrics: Establish and refine management standards across the Customer Success organization.
- Data Analysis and Insights: Track and report on important business KPIs through data analysis, identifying trends, and providing actionable insights.
- Leadership Support: Provide timely feedback and recommendations to leadership on the function's requirements to meet objectives.
This role requires a strategic leader who can seamlessly merge the responsibilities of promoting an excellent customer engagement experience while managing day-to-day operations. The ideal candidate will have 5-8 years of experience in a customer success management, consulting, or project management role, with a minimum of 4 years of experience mentoring and/or leading teams.
Benefits:- Competitive Salary: $150,000 - $200,000 per annum, depending on experience and qualifications.
- Bonus Program: Eligible for a corporate bonus program based on individual and company performance.
- Vacation Time: Comprehensive benefits package, including vacation time that increases with tenure.
- Flexible Work Options: Hybrid work model, valuing flexibility and autonomy, with occasional in-person workdays.
- Professional Development: Opportunities for professional growth and development, starting from day one.
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