Customer Support Team Lead

2 weeks ago


Toronto, Ontario, Canada The Leadership Agency Full time

Transformative Customer Support Leadership Role

We are seeking an exceptional customer support leader to join our team at The Leadership Agency. As a key member of our organization, you will be responsible for driving customer satisfaction and loyalty through expert leadership and guidance.

About the Role

  • Job Summary: This is a challenging and rewarding opportunity for a seasoned customer support professional to take on a leadership role in our organization.

The Ideal Candidate

  • 2+ years of experience: We are looking for a candidate with a minimum of 2 years of experience in a similar customer support function, preferably in FinTech, SaaS or financial services.
  • Leadership skills: Previous experience with customer support, including team leadership, is essential for this role.
  • Strong communication skills: Excellent communication, interpersonal, and problem-solving skills are required to succeed in this position.
  • Analytical skills: Proven ability to analyze support data and implement improvements is also a must.
  • Technical skills: Comfortable with support tools and CRM systems (ideally Salesforce), with a knack for troubleshooting software applications.
  • Culture fit: Passion for fostering team collaboration and delivering innovative customer experiences is crucial.

About Us

  • Our company: The Leadership Agency is a pioneering FinTech firm specializing in cutting-edge banking solutions.
  • Our mission: We aim to help businesses and ambitious entrepreneurs grow globally by transforming business financial management.
  • Our values: Strong support from the team to achieve your targets, equity, 3 weeks vacation, vibrant collaborative startup culture, rapidly scaling growing company with a profitable business model and significant market expansion.

Salary & Benefits

Estimated Salary: $80,000 - $110,000 per year, depending on experience

Benefits: Equity, 3 weeks vacation, strong support from the team to achieve your targets



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