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OT Industrial Network Field Support Specialist

2 months ago

Edson AB, Canada Pengcorp Full time
Job Title: OT Industrial Network Field Support Specialist

Pengcorp is seeking a highly motivated and experienced OT Industrial Network Field Support Specialist to join our team. As a key member of our OT Infrastructure team, you will be responsible for providing technical support to field customers who need assistance utilizing and optimizing hardware and software performance.

Key Responsibilities:
  • Monitor and maintain the good health of computer systems and networks for various plants.
  • Carry out installation and configuration of computer and network systems, diagnosing hardware and software faults and solving technical and application problems, either over the phone or in person.
  • Work in coordination with senior OT resources to implement process-oriented architecture principles to meet organization's availability, integrity, and confidentiality requirements.
  • Install and configure hardware, software, and peripheral equipment in accordance with organizational standards.
  • Maintain plans/processes/procedures for modifying and improving OT infrastructure taking into consideration technology that enhances users/field experience.
  • Provide technical leadership on project teams in conjunction with project management and multi-department personnel.
  • Assist other engineers and technical staff in problem solving, troubleshooting, and application of industrial control devices.
  • Work in coordination with senior OT resources to apply security policies to maintain security objectives of the system.
  • Ensure that cybersecurity-enabled products or other compensating security control technologies reduce identified risk to an acceptable level.
  • Implement specific cybersecurity countermeasures on-site for systems and/or applications (i.e. Standalone systems).
  • Integrate automated capabilities for updating or patching system software where practical and develop processes and procedures for manual updating and patching of system software based on current and projected patch timeline requirements for the operational environment of the system.
  • Implement security measures to resolve vulnerabilities, mitigate risks, and recommend security changes to system or system components as needed.
  • Troubleshoot system hardware and software.
  • Analyze incident data for emerging trends.
  • Maintain incident tracking and solution database.
  • Perform asset management/inventory of OT resources.
  • Provide input to the Risk Management Framework process activities and related documentation (e.g., system life-cycle support plans, concept of operations, operational procedures, and maintenance training materials).
  • Perform Factory Acceptance Test (FAT) and Site Acceptance Test (SAT) as needed.
Requirements:
  • College education in Electrical or Computer/Network or related subjects, preferably from an accredited college.
  • Minimum certification and/or training as follows: Microsoft Certified Solution Associate (i.e. MCSA) – Windows Server 2012+, SQL Cisco Certified Network Associate – Industrial/Security/Routing & Switching (i.e. Moxa Technical Support Certification (i.e. MTSC) – Networking, Wireless, Computing Radios/Cellular training (e.g. Motorola, Cambrium Network)

Pengcorp offers a flexible work schedule with minimum supervision and the opportunity to be part of a driven and motivated team that is penetrating a lucrative market.