Technical Support Specialist

3 weeks ago

Montreal, Quebec, Canada Roi Full time

Axiell is a global company at the crossroads of technology and culture. We are headquartered in Lund, Sweden, and have over 450 employees and offices in more than 15 countries. Our mission is to secure the past and present knowledge for the future.

Job Description:

We are seeking a highly skilled and motivated Technical Support Specialist to join our dynamic team. As a Technical Support Specialist at Axiell, you will be the first point of contact for our clients, providing technical support and troubleshooting to ensure customer satisfaction. You will work closely with other departments, including product development and quality assurance, to resolve issues quickly and effectively.

Key Responsibilities:

  • Monitor and manage customer issues using ticketing systems like Jira or Azure DevOps.
  • Communicate and interact with customers to understand and resolve support issues.
  • Test changes to ensure smooth deployment and functionality.
  • Continuously work with improving support processes and our tools available for our clients.
  • Coordinate and manage customer expectations, identify the source of problems, recommend solutions, document, and notify the development team to make enhancements.
  • Manage JIRA/DevOps queues.
  • Provide timely updates to customers and stakeholders on issue status.

Requirements:

  • You have a degree in Computer Science or a relevant discipline.
  • You have 1-2 years of experience in a similar role.
  • Experience working with Linux/Unix-based systems.
  • Knowledge of programming languages like C++, Java, Perl, Python.
  • Experience with React-based frontend frameworks (React Bootstrap, React Redux), Web Servers (Jetty), and related web technologies like JavaScript, HTML, XSL.
  • Experience working with IDEs like Eclipse, VS Code.
  • Experience of Version control systems like Git, CVS.
  • Knowledge of working with Issues/Project Tracking systems like JIRA, DevOps.

What We Offer:

  • Competitive salary and benefits.
  • Opportunities for professional development and growth.
  • Work with a talented and collaborative team in a fast-growing company.

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