Network and Infrastructure Specialist

1 month ago

Toronto, Ontario, Canada Randstad Canada Full time
Job Title: Network and Infrastructure Specialist

Job Summary:
We are seeking a highly skilled Network and Infrastructure Specialist to join our team. As a Network and Infrastructure Specialist, you will be responsible for managing day-to-day deliverables, providing technical support, and collaborating with the shift leader to manage the queue and work intake.

Responsibilities:
• Manage day-to-day deliverables during the shift, under the overall direction of the NOC Shift Leader.
• Provide strong technical support while ensuring that NOC processes and procedures are followed properly.
• Collaborate strongly with the Shift Leader to manage the queue, work intake, and delivery.
• Engage in high-priority incidents (P2s) or incident calls and provide support.
• Engage with wider operational teams like EES/OCG and other support areas on an ongoing basis.
• Ensure work being taken over is followed up promptly while providing proper handover to the next shift as well as to the Shift Leader.
• Support the incident, change, and problem management processes.

Qualifications:
• Troubleshooting experience/Break fixes.
• Network analyst experience.
• Strong team player, self-motivated, highly organized, and able to multi-task in a fast-paced, dynamic environment.
• Strong communication skills, both verbal and written, are essential in order to interact with support groups, clients, and vendors.
• Experience and a sound understanding of network environments, including an excellent understanding of telecommunications concepts and Telco connectivity.
• Strong understanding of Switching and Routing - Cisco Catalyst/Nexus Switches, SDWAN (Cisco/Viptela/Aruba Silverpeak), DMVPN.
• Hands-on experience with Cisco ACI, Palo Alto Firewalls, F5 Load balancers, Aruba or Cisco WiFi, VMware NSX is a definite asset for this position.
• Proficient in executing diagnostic techniques with a sound foundation of monitoring tools which include SevOne, VitalQIP, ExtraHop, ThousandEyes.
• Sound second-level problem determination and problem source identification skills with regards to the various network technologies utilized within the company globally.

Required Skills:
• Network Analysis
• Network Operations
• Network Troubleshooting
• Network Support
• Incident Management
• Problem Management
• Change Management
• Network Security
• Network Compliance
• Network Monitoring
• Network Performance

About Randstad Canada:
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity, and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention, and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups, and the LGBTQ2+ community.

Accessibility and Accommodation:
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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