IT Field Support Technician
3 days ago
The ideal candidate will be responsible for providing expert-level technical support to our clients in a fast-paced environment. As an IT Field Support Technician - Solutions Expert, you will be the primary point of contact for technical issues and will work closely with our team to resolve complex problems.
We are seeking a highly skilled and experienced professional to join our team as an IT Field Support Technician - Solutions Expert. The successful candidate will have excellent technical knowledge, strong communication skills, and the ability to work effectively in a team environment.
Key Responsibilities:- Provide expert-level technical support to clients via phone, email, and on-site visits
- Troubleshoot and resolve complex technical issues
- Collaborate with the team to develop and implement solutions
- Maintain accurate records of technical issues and resolutions
- Bachelor's degree in Computer Science or related field
- Minimum 5 years of experience in IT field support
- Extensive knowledge of Microsoft Windows operating systems and MS Office 2010/16/O365
- Understanding of network topologies and protocols (including firewalls, routers, switches, etc)
- Valid driver's license and reliable vehicle
- Experience with remote management tools and techniques
- Knowledge of mobile platforms
- Some knowledge of Microsoft Windows Server platform
- Knowledge of VoIP systems
$65,000 - $85,000 per year
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