Field Service Specialist

1 month ago


Kelowna, British Columbia, Canada BFG Enterprise Services Full time
Job Summary

We are seeking a highly skilled Field Service Technician to join our team at BFG Enterprise Services. As a key member of our technical support team, you will be responsible for providing expert technical service and support to our customers across Canada.

Key Responsibilities
  • Perform connectivity and hardware troubleshooting and repair
  • Identify and repair hardware issues in a POS environment
  • Assure all other on-site support services and repairs are completed by verifying operations and maintaining required quality levels and documenting work performed
  • Maintain a safe and organized work area by observing all safety policies and procedures
  • Perform travel on a moment's notice to provide support at BFG customer sites in assigned areas
  • Be available for rotational shifts, including days, afternoons, evenings, and weekends, as well as rotational stand-by 24/7
  • Prepare field reports as required
  • Liaise with the Help Desk on escalated issues
  • Investigate and diagnose customers' issues using technical expertise in a timely and professional manner
  • Install, fish, dress cross connect, and terminate Unshielded Twisted Pair (UTP), co-axial, and fibre optic cable
  • Identify cable pathways
  • Test, review, and troubleshoot installed systems
  • Install various types of network infrastructure equipment, including switches, routers, servers, DSL modems, wireless switches, and access points
  • Troubleshoot cabling, hardware, and network-related issues in the field
  • Operate hand and power tools, including drills
  • Apply proficient computer skills and solid knowledge of computer networking
Requirements
  • CompTIA A+ Certification
  • Minimum university degree with a major in information technology or a related program
  • Minimum 3-5 years of experience working in IT field services, with broad exposure to a variety of software and hardware technologies, or equivalent experience
  • Experience working in a retail environment with POS systems is required
  • Experience working with remote management software is an asset
  • Experience in troubleshooting cabling, hardware, and network-related issues in the field
  • Familiarity with network equipment, including routers, switches, desktops, printers, and servers
  • Must have a valid driver's license and a clean abstract for use of a company vehicle for traveling to customer sites to provide service
  • Ability to operate hand and power tools, including drills
  • Proficient computer skills and solid knowledge of computer networking
Personal Requirements
  • Excellent prioritizing and communication skills
  • Ability to travel to customers' sites on short notice over extended periods of time
  • Ability and availability to work rotational day/night 24/7 shifts, rotational stand-by, and on-calls to respond to operational requirements
  • Must be able to lift up to 75 lbs


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