Field Service Specialist
1 month ago
We are seeking a highly skilled Field Service Technician to join our team at BFG Enterprise Services. As a key member of our technical support team, you will be responsible for providing expert technical service and support to our customers across Canada.
Key Responsibilities- Perform connectivity and hardware troubleshooting and repair
- Identify and repair hardware issues in a POS environment
- Assure all other on-site support services and repairs are completed by verifying operations and maintaining required quality levels and documenting work performed
- Maintain a safe and organized work area by observing all safety policies and procedures
- Perform travel on a moment's notice to provide support at BFG customer sites in assigned areas
- Be available for rotational shifts, including days, afternoons, evenings, and weekends, as well as rotational stand-by 24/7
- Prepare field reports as required
- Liaise with the Help Desk on escalated issues
- Investigate and diagnose customers' issues using technical expertise in a timely and professional manner
- Install, fish, dress cross connect, and terminate Unshielded Twisted Pair (UTP), co-axial, and fibre optic cable
- Identify cable pathways
- Test, review, and troubleshoot installed systems
- Install various types of network infrastructure equipment, including switches, routers, servers, DSL modems, wireless switches, and access points
- Troubleshoot cabling, hardware, and network-related issues in the field
- Operate hand and power tools, including drills
- Apply proficient computer skills and solid knowledge of computer networking
- CompTIA A+ Certification
- Minimum university degree with a major in information technology or a related program
- Minimum 3-5 years of experience working in IT field services, with broad exposure to a variety of software and hardware technologies, or equivalent experience
- Experience working in a retail environment with POS systems is required
- Experience working with remote management software is an asset
- Experience in troubleshooting cabling, hardware, and network-related issues in the field
- Familiarity with network equipment, including routers, switches, desktops, printers, and servers
- Must have a valid driver's license and a clean abstract for use of a company vehicle for traveling to customer sites to provide service
- Ability to operate hand and power tools, including drills
- Proficient computer skills and solid knowledge of computer networking
- Excellent prioritizing and communication skills
- Ability to travel to customers' sites on short notice over extended periods of time
- Ability and availability to work rotational day/night 24/7 shifts, rotational stand-by, and on-calls to respond to operational requirements
- Must be able to lift up to 75 lbs
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