Software Application Specialist

6 days ago

Edmonton, Alberta, Canada AutoCanada Inc. Full time

Application Support Analyst, Dealerships

Why This Role is Ideal for You

With a diverse portfolio encompassing numerous brands across multiple dealerships, AutoCanada stands out as a recognized leader in the automotive industry, having received multiple prestigious awards.

At AutoCanada, our culture is paramount. We are committed to:

  • Performance Excellence
  • Integrity and Openness
  • Employee Growth
  • Internal Advancement
  • Responsibility to Ourselves and Each Other

What We Seek:

As an Application Support Analyst for AutoCanada's dealerships, you will engage in business and systems analysis, gather requirements collaboratively, and leverage technology to devise innovative solutions. Your role will involve close collaboration with software testing and application support teams on various projects, enhancements, and operational tasks related to our information systems. Success in this position requires a proactive self-starter who thrives in a dynamic environment. Strong communication skills and a collaborative spirit with vendors and suppliers are essential to ensure timely and effective delivery of enhancements and solutions.

Your Responsibilities:

  • Provide technical assistance and support to end-users concerning software applications, including troubleshooting, resolving issues, and offering user guidance.
  • Work with cross-functional teams to identify, analyze, and resolve application-related challenges and incidents within established service level agreements (SLAs).
  • Perform comprehensive analysis of application issues, including root cause assessments, and implement appropriate solutions or workarounds.
  • Engage with stakeholders from both AutoCanada's headquarters and dealerships, as well as IT and third-party vendors, to gather business requirements and optimize application components.
  • Maintain thorough documentation of support activities, including incident logs, resolutions, and knowledge base entries to facilitate efficient problem resolution and knowledge sharing.
  • Assist in testing and deploying application updates, patches, and enhancements.
  • Participate in application implementation initiatives, including requirements gathering, system configuration, and user acceptance testing.
  • Collaborate with software vendors and internal development teams to escalate and resolve complex issues while communicating updates to stakeholders.
  • Continuously monitor application performance and proactively identify potential issues or areas for enhancement.
  • Ensure that IT service management and documentation systems are consistently updated.
  • Offer recommendations and present to management and stakeholders regarding changes and improvements to optimize business processes.
  • Stay informed about industry trends and emerging technologies related to application support and actively contribute to process enhancements.
  • Some travel may be required.

Your Qualifications:

  • Bachelor's degree in computer science, information technology, or a related field (or equivalent experience).
  • A minimum of 3 to 5 years of experience as an Application Support Analyst, Technical Business Analyst, or in a similar capacity.
  • Strong understanding of software applications, including troubleshooting techniques, databases, and operating systems.
  • Familiarity with ITIL best practices and incident management protocols.
  • Proficiency in scripting or programming languages (such as SQL, PowerShell, Python) for troubleshooting and automation purposes.
  • Excellent analytical and problem-solving abilities, with the capacity to prioritize and manage multiple tasks effectively.
  • Strong interpersonal and communication skills to engage with end-users, technical teams, and stakeholders at various levels.
  • Ability to work both independently and collaboratively in a fast-paced environment.
  • Attention to detail and a commitment to delivering high-quality customer service.
  • Self-motivated individual capable of working autonomously and as part of a team in a dynamic setting.
  • Experience with Dealer Management Systems (DMS) and Accounting Systems is considered an asset.
  • Knowledge of automotive operations is also considered an asset.

We appreciate all applicants for their interest; however, only those selected for an interview will be contacted. AutoCanada is dedicated to fostering a diverse workforce and an inclusive culture, and as an equal opportunity employer, we encourage applications from all qualified individuals.


  • Software Application Specialist

    4 weeks ago

    Edmonton, Alberta, Canada Stantec Consulting International Ltd. Full time

    Position OverviewJoin a dynamic and innovative team at Stantec Consulting International Ltd., where we prioritize operational excellence and support a diverse community of over 30,000 professionals across the globe.Your RoleWe are seeking a skilled Software Application Specialist to oversee the management and optimization of our software systems. This role...

  • Application Specialist

    6 days ago

    Edmonton, Alberta, Canada 10 Percent Recruiting Ltd Full time

    Job DescriptionJob Title: Application SpecialistCompany: 10 Percent Recruiting LtdJob Type: Full-timeLocation: RemoteAbout the RoleWe are seeking an experienced Application Specialist to join our team. As an Application Specialist, you will be responsible for providing technical support and maintenance for our business applications. This includes defining,...

  • Application Specialist

    7 days ago

    Edmonton, Alberta, Canada 10 Percent Recruiting Ltd Full time

    Job DescriptionJob Title: Application SpecialistCompany: 10 Percent Recruiting LtdJob Type: Full-timeLocation: RemoteAbout the RoleWe are seeking an experienced Application Specialist to join our team. As an Application Specialist, you will be responsible for providing technical support and maintenance for our business applications. This includes defining,...

  • Application Specialist

    17 hours ago

    Edmonton, Alberta, Canada 10 Percent Recruiting Ltd Full time

    About the RoleWe are seeking a highly skilled Application Specialist to join our team in Edmonton. As a key member of our team, you will be responsible for ensuring the optimal performance and continuous improvement of our business applications.Key ResponsibilitiesDefine, develop, test, analyze, and maintain software applications to meet business...

  • Application Specialist

    13 hours ago

    Edmonton, Alberta, Canada 10 Percent Recruiting Ltd Full time

    About the RoleWe are seeking a highly skilled Application Specialist to join our team in Edmonton. As a key member of our team, you will be responsible for ensuring the optimal performance and continuous improvement of our business applications.Key ResponsibilitiesDefine, develop, test, analyze, and maintain software applications to meet business...

  • Application Support Specialist

    1 hour ago

    Edmonton, Alberta, Canada AutoCanada Inc. Full time

    {"Job Title: Application Support SpecialistAbout the RoleAutoCanada Inc. is seeking a highly skilled Application Support Specialist to join our team. As an Application Support Specialist, you will provide technical support and assistance to end-users regarding software applications, including troubleshooting, issue resolution, and user guidance.Key...

  • Application Support Specialist

    6 days ago

    Edmonton, Alberta, Canada AutoCanada Full time

    About the RoleWe are seeking a highly skilled and experienced Application Support Specialist to join our team at AutoCanada. As an Application Support Specialist, you will play a critical role in providing technical support and assistance to end-users regarding software applications, including troubleshooting, issue resolution, and user guidance.Key...

  • Application Support Specialist

    7 days ago

    Edmonton, Alberta, Canada AutoCanada Full time

    About the RoleWe are seeking a highly skilled and experienced Application Support Specialist to join our team at AutoCanada. As an Application Support Specialist, you will play a critical role in providing technical support and assistance to end-users regarding software applications, including troubleshooting, issue resolution, and user guidance.Key...

  • Application Support Specialist

    7 days ago

    Edmonton, Alberta, Canada AutoCanada Inc. Full time

    Job SummaryAutoCanada Inc. is seeking a highly skilled Application Support Specialist to join our team. As an Application Support Specialist, you will provide technical support and assistance to end-users regarding software applications, including troubleshooting, issue resolution, and user guidance.Key ResponsibilitiesProvide technical support and...

  • Application Support Specialist

    6 days ago

    Edmonton, Alberta, Canada AutoCanada Inc. Full time

    Job SummaryAutoCanada Inc. is seeking a highly skilled Application Support Specialist to join our team. As an Application Support Specialist, you will provide technical support and assistance to end-users regarding software applications, including troubleshooting, issue resolution, and user guidance.Key ResponsibilitiesProvide technical support and...

  • Enterprise Application Specialist

    6 days ago

    Edmonton, Alberta, Canada 10 Percent Recruiting Ltd Full time

    Job Title: Enterprise Application Specialist**Job Summary:**10 Percent Recruiting Ltd. is seeking an experienced Enterprise Application Specialist to join our team. As an Enterprise Application Specialist, you will be responsible for managing the deployment of changes to existing business applications in non-production environments, researching and making...

  • Enterprise Application Specialist

    1 week ago

    Edmonton, Alberta, Canada 10 Percent Recruiting Ltd Full time

    Job Title: Enterprise Application Specialist**Job Summary:**10 Percent Recruiting Ltd. is seeking an experienced Enterprise Application Specialist to join our team. As an Enterprise Application Specialist, you will be responsible for managing the deployment of changes to existing business applications in non-production environments, researching and making...

  • Application Support Specialist

    6 days ago

    Edmonton, Alberta, Canada Cloudtrend Inc. Full time

    Cloudtrend Inc. specializes in building and managing a network of IT professionals to enhance their career opportunities and meet market demands. We provide career management services and opportunities.Our client requires an Application Support Specialist to provide front-line support to end-users and internal clients who need assistance with their...

  • Application Support Specialist

    7 days ago

    Edmonton, Alberta, Canada Cloudtrend Inc. Full time

    Cloudtrend Inc. specializes in building and managing a network of IT professionals to enhance their career opportunities and meet market demands. We provide career management services and opportunities.Our client requires an Application Support Specialist to provide front-line support to end-users and internal clients who need assistance with their...

  • IT Support Specialist

    3 weeks ago

    Edmonton, Alberta, Canada Capleo Global LLC Full time

    Capleo Global LLC is seeking a highly motivated and experienced IT Support Specialist - Applications to join our growing team. In this role, you will play a crucial part in providing exceptional technical support to our users, ensuring smooth operation of our applications and systems. As an IT Support Specialist, you will be the first point of contact for...

  • Software Development Specialist

    3 days ago

    Edmonton, Alberta, Canada ITLINE Solutions Full time

    About the RoleWe are seeking a highly skilled Software Development Specialist to join our team at ITLINE Solutions. As a key member of our software development team, you will be responsible for designing, developing, and testing software applications.Key ResponsibilitiesSoftware Development: Write, modify, integrate, and test software code to meet the...

  • Software Development Specialist

    2 days ago

    Edmonton, Alberta, Canada ITLINE Solutions Full time

    About the RoleWe are seeking a highly skilled Software Development Specialist to join our team at ITLINE Solutions. As a key member of our software development team, you will be responsible for designing, developing, and testing software applications.Key ResponsibilitiesSoftware Development: Write, modify, integrate, and test software code to meet the...

  • Application Support Specialist

    6 days ago

    Edmonton, Alberta, Canada AutoCanada Inc. Full time

    About the RoleWe are seeking a highly skilled Application Support Specialist to join our team at AutoCanada Inc. as a Technical Support Analyst. In this role, you will be responsible for providing top-notch technical support to our employees, ensuring they have the necessary tools and resources to perform their duties efficiently.Key...

  • Application Support Specialist

    6 days ago

    Edmonton, Alberta, Canada AutoCanada Inc. Full time

    About the RoleWe are seeking a highly skilled Application Support Specialist to join our team at AutoCanada Inc. as a Technical Support Analyst. In this role, you will be responsible for providing top-notch technical support to our employees, ensuring they have the necessary tools and resources to perform their duties efficiently.Key...

  • Web Application Developer

    1 week ago

    Edmonton, Alberta, Canada Techtiq Software Inc. Full time

    About the RoleWe are seeking a highly skilled and experienced Software Engineer to join our team at Techtiq Software Inc. as a Web Developer.Key ResponsibilitiesClient Consultation: Collaborate with clients to gather and document website requirements, ensuring a clear understanding of their needs and expectations.Software Maintenance: Continuously update and...