Service Desk Analyst
7 hours ago
About this role:
Black & McDonald's Corporate Service Group is seeking an analytical and organized professional to fill the Service Desk Analyst position in Markham/Thornhill, ON. As a key member of the Service Desk Team, you will provide day-to-day consultation, training, and troubleshooting to computer users for hardware, software, network, and related computer systems and peripheral devices.
Responsibilities:
- Communicate effectively with employees at all business levels
- Handle telephone calls, e-mails, and requests for support in a skilled and professional manner
- Administer and maintain user accounts, permissions, and access rights
- Set up equipment, including hardware and software upgrades, and provide ongoing support
- Track, monitor, and document requests to timely resolution and follow up as needed
- Utilize resources to provide solutions to end users
- Identify and escalate priority incidents to next-level support and/or 3rd party vendors
- Ensure the security and confidentiality of all information managed by the Information Technology group
Requirements:
- Post-secondary education in a related field
- 1-3 years of experience in a similar role
- Experience with IT ticketing systems
We offer:
- Ongoing investment in training and development
- Competitive compensation and benefits packages
- Interesting and challenging work
- Collaborative and supportive work culture
- Empowered people with ambitious goals
- Long-term stability
Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.
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