Service Desk Analyst

3 weeks ago

Markham, Ontario, Canada Black & McDonald Full time

About this role:

Black & McDonald's Corporate Service Group is seeking an analytical and organized professional to fill the Service Desk Analyst position in Markham/Thornhill, ON. As a key member of the Service Desk Team, you will provide day-to-day consultation, training, and troubleshooting to computer users for hardware, software, network, and related computer systems and peripheral devices.

Responsibilities:

  • Communicate effectively with employees at all business levels
  • Handle telephone calls, e-mails, and requests for support in a skilled and professional manner
  • Administer and maintain user accounts, permissions, and access rights
  • Set up equipment, including hardware and software upgrades, and provide ongoing support
  • Track, monitor, and document requests to timely resolution and follow up as needed
  • Utilize resources to provide solutions to end users
  • Identify and escalate priority incidents to next-level support and/or 3rd party vendors
  • Ensure the security and confidentiality of all information managed by the Information Technology group

Requirements:

  • Post-secondary education in a related field
  • 1-3 years of experience in a similar role
  • Experience with IT ticketing systems

We offer:

  • Ongoing investment in training and development
  • Competitive compensation and benefits packages
  • Interesting and challenging work
  • Collaborative and supportive work culture
  • Empowered people with ambitious goals
  • Long-term stability

Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

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