Service Desk Technical Support Specialist

3 days ago

Markham, Ontario, Canada Black & McDonald Full time

About This Career Opportunity

Are you a detail-oriented and analytical professional looking to build a strong foundation in your career? Black & McDonald's Corporate Service Group is expanding, and we are seeking a skilled Service Desk Analyst to join our team in Markham/Thornhill, ON.

Key Responsibilities

  • Provide day-to-day technical support to computer users for hardware, software, network, and related systems.
  • Utilize effective communication, technical, and analytical skills to troubleshoot and resolve issues via phone, email, and/or ticket management systems.
  • Administer and maintain user accounts, permissions, and access rights, as well as set up equipment and provide ongoing support.
  • Identify and escalate priority incidents to next-level support and/or vendors.
  • Stay up-to-date with current technologies, protocols, and standards.

Competency Requirements

  • Communicate effectively with employees at all business levels.
  • Continuous learning and professional development.
  • Customer focus and problem-solving skills.
  • Teamwork and collaboration.
  • Values and respects others.

Education and Experience Requirements

  • Post-secondary education in a related field.
  • 1-3 years of experience in a similar role.

Skills, Abilities, and Other Requirements

  • English language proficiency (French is an asset).
  • Proficient in Windows Operating Systems and Microsoft Office applications.
  • ITIL, A+, and Net+ certifications are an asset.

Black & McDonald offers a supportive work culture, ongoing training, and competitive compensation and benefits packages.

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