Customer Service Representative
3 weeks ago
Mauser Packaging Solutions is a company that values innovation and sustainability. We're looking for a Customer Service Representative to join our team.
Responsibilities:
- Establish strong relationships with customers by communicating and resolving issues in a timely and professional manner.
- Manage order entry and maintenance for assigned accounts, ensuring accuracy and efficiency.
- Review plant delivery schedules and resolve any conflicts, communicating changes and potential service issues to customers.
- Communicate order confirmations, changes, and cancellations to both customers and internal team members.
- Inform sales and operations of any unresolved service issues and recommend corrective action as necessary.
- Review orders after shipment for billing accuracy and any quantity item errors.
- Manage the issuing of credits, return authorizations, and pallet returns.
- Review inventory usage on stocked items and identify and communicate items that have not tracked to plan.
- Ensure that customer complaints are resolved in a satisfactory manner, obtaining guidance and approval from supervisor when necessary.
- Communicate with Planners, Sales Representatives, Pricing team, and Plant Management as needed.
- Prepare necessary reports for Plant Management and customers, such as inventory and open order reports, and track shipments associated with invoices.
- Process plant claims, including deductions for shortages, quality issues, and miscellaneous items.
- File customer paperwork, such as shipping documentation and customer orders, in a timely fashion.
Requirements:
- Associate or bachelor's degree preferred but not required.
- Manufacturing experience strongly preferred.
- 3-5 years customer service experience required.
- Microsoft Office Suite - basic to above-average computer skills, including Excel.
- CRM experience preferred.
- Ability to perform basic quantitative skills required.
- Ability to work with all areas of the business, including plant and sales personnel.
- Professional verbal and written communication.
- Strong customer service advocacy and problem-solving skills.
Mauser Packaging Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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