Customer Service Representative

4 weeks ago

Delta, British Columbia, Canada Mauser Packaging Solutions Full time

Customer Service Role Overview

As a Customer Service Representative at Mauser Packaging Solutions, you will be responsible for establishing and maintaining strong relationships with our customers. This involves communicating effectively to resolve issues, entering and maintaining orders for assigned accounts, and reviewing delivery schedules to ensure timely fulfillment.

Key Responsibilities

  • Communicate with customers to resolve issues and establish strong relationships.
  • Enter and maintain orders for assigned accounts.
  • Review delivery schedules to ensure timely fulfillment.
  • Communicate order confirmations, changes, and cancellations to customers and internal team members.
  • Inform sales and operations of unresolved service issues and recommend corrective action.
  • Review orders after shipment for billing accuracy and quantity item errors.
  • Manage credits, return authorizations, and pallet returns.
  • Review inventory usage and identify items not tracking to plan.
  • Ensure customer complaints are resolved in a satisfactory manner.
  • Communicate with Planners, Sales Representatives, Pricing team, and Plant Management as needed.
  • Prepare reports for Plant Management and customers.
  • Process plant claims and file customer paperwork.

Requirements

  • Associate or bachelor's degree preferred but not required.
  • Manufacturing experience strongly preferred.
  • 3-5 years customer service experience required.
  • Microsoft Office Suite skills, including Excel.
  • CRM experience preferred.
  • Ability to perform basic quantitative skills.
  • Ability to work with all areas of the business.
  • Professional verbal and written communication skills.
  • Strong customer service advocacy and problem-solving skills.

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