Bar Supervisor

4 months ago


Blue Mountains, Canada The Bunker Arcade Full time

**Responsibilities**:

- Monitor daily operations and ensure that all staff and guests at our Blue Mountain Village location are adhering to safety guidelines and having an incredible Bunker Arcade experience. This includes regularly inspecting the facility, ensuring proper equipment maintenance, and enforcing safety protocols.
- Lead guests and groups through the process of purchasing and loading play cards, use of the arcade machines, and manage the flow of participants during peak times, ensuring that all guests receive proper attention and coaching. Maintain a welcoming and organized environment to accommodate groups of varying sizes and skill levels.
- Collaborate with marketing and sales teams to promote the bar-cade venue, attract new customers, and increase revenue. Participate in promotional events, outreach initiatives, and community engagement to raise awareness and drive business growth.
- Train, supervise, and manage a team of bar-cade staff, providing guidance and support to ensure consistent quality and safety standards. Conduct training sessions to enhance knowledge of arcade machines, proper beverage service and hospitality service standards, and promote a positive team culture.
- Manage inventory of supplies necessary for successful venue operation, including prizing, merchandise, food, and beverage. Monitor stock levels, track waste, and place orders with General manager as needed to maintain adequate inventory levels and minimize waste.
- Address customer complaints and feedback in a timely and professional manner, striving to resolve issues and exceed customer expectations. Implement strategies to enhance customer satisfaction and loyalty, fostering a positive and welcoming atmosphere.
- Assist General Manager with scheduling, performance reviews, and other administrative duties related to staff management. Foster a positive work environment, promote teamwork, and provide opportunities for professional development.
- Ensure compliance and stay up to date with all Health and Safety standards, including conducting monthly fire prevention checks and implementing necessary measures. Stay informed about industry regulations and best practices and communicate updates to the team.
- Manage computer systems and handle issues related to bookings and tech support, ensuring smooth and efficient operation of the venue. Collaborate with the IT department or external vendors to resolve technical issues promptly and optimize the booking system.

**Requirements**:

- Previous experience in a supervisor/managerial role, preferably in the hospitality or entertainment industry. Experience in the recreational activity industry or knowledge of gaming systems/arcades is a plus.
- Excellent leadership and communication skills, with the ability to motivate and inspire a team. Foster a positive and inclusive team culture by encouraging open communication, recognizing and rewarding achievements, and providing ongoing training and development opportunities for staff members.
- Strong organizational and multitasking abilities, with the capacity to prioritize tasks and meet deadlines. Demonstrate effective time management skills and attention to detail.
- Exceptional customer service skills, with a focus on providing memorable experiences for guests. Proactively address customer needs and concerns to ensure a high level of satisfaction.
- Knowledge of safety protocols and the ability to enforce and promote safety guidelines. Stay updated with industry safety standards and regulations, and implement necessary measures to ensure a safe environment.
- Proficiency in computer systems and software, with the ability to troubleshoot technical issues. Familiarity with booking systems, point of sale software, and Microsoft Office suite is preferred.
- Ability to work evenings, weekends, and holidays as required. Adaptability to changing business needs and willingness to work in a fast-paced environment.

Join our team as Bar Supervisor at our Blue Mountain Village location and be part of an exciting and growing village community. Bring your leadership skills, attention to detail, and commitment to exceptional customer service to create an unforgettable experience for our guests. Together, we will create lasting memories and build a thriving entertainment community in the heart of Blue Mountain Village.

Expected start date: 2024-08-26

**Job Types**: Full-time, Permanent

Pay: From $22.00 per hour

Expected hours: 40 per week

Additional pay:

- Bonus pay
- Retention bonus
- Tips

**Benefits**:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- On-site parking
- Store discount
- Vision care

Schedule:

- Day shift
- Evening shift
- Every Weekend
- Holidays
- Monday to Friday
- On call

Ability to commute/relocate:

- Blue Mountains, ON L9Y 0V2: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you



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