Operations Manager

2 weeks ago


Cambridge, Ontario, Canada TIM HORTONS Full time
Job Title: Assistant Manager

We are seeking a highly motivated and organized Assistant Manager to join our team at TIM HORTONS. As an Assistant Manager, you will play a key role in supporting the Store Manager in the day-to-day operations of the store, ensuring a positive customer experience, and driving sales growth.

Key Responsibilities:
  • Conduct regular performance reviews with team members to provide feedback and coaching
  • Organize and maintain inventory levels to ensure optimal stock levels and minimize waste
  • Ensure compliance with health and safety regulations and maintain a clean and safe working environment
  • Negotiate with suppliers to secure the best possible deals on food and other supplies
  • Participate in marketing initiatives and implement plans to drive sales growth
  • Address customer complaints and concerns in a professional and courteous manner
  • Provide exceptional customer service and ensure a positive customer experience
  • Plan, organize, direct, control, and evaluate daily store operations to ensure efficiency and productivity
Supervision:

You will be responsible for supervising 1 to 2 team members, providing guidance and support to ensure they have the tools and resources needed to succeed.

Work Conditions and Physical Capabilities:

This role requires the ability to work in a fast-paced environment and be physically capable of performing tasks that may involve standing for long periods, lifting, and bending.

Personal Suitability:

We are looking for a team player who is able to multitask, work well under pressure, and maintain a positive attitude in a fast-paced environment.

This is a permanent full-time position, working 30 hours per week. The work language is English.


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