Operations Manager

4 weeks ago


Cambridge, Ontario, Canada TIM HORTONS Full time
Job Summary

We are seeking an experienced Assistant Manager to join our team at Tim Hortons. As a key member of our store leadership team, you will be responsible for overseeing daily operations, managing staff, and ensuring exceptional customer service.

Key Responsibilities
  • Conduct regular performance reviews to assess employee performance and provide constructive feedback.
  • Organize and maintain inventory levels to ensure efficient stock management.
  • Ensure compliance with health and safety regulations to maintain a safe working environment.
  • Negotiate with suppliers to secure the best deals for food and other supplies.
  • Participate in marketing initiatives to drive sales and customer engagement.
  • Address customer complaints and concerns in a professional and courteous manner.
  • Provide exceptional customer service to drive customer loyalty and retention.
  • Plan, organize, and direct daily store operations to meet sales targets and customer expectations.
Requirements
  • Secondary (high) school graduation certificate.
  • 7 months to less than 1 year of experience in a similar role.
  • Ability to multitask and work in a fast-paced environment.
  • Strong communication and leadership skills.
  • Team player with a positive attitude.
Working Conditions

This is a permanent, full-time position with a 30-hour workweek. The ideal candidate will be able to work in a fast-paced environment and maintain a high level of energy and productivity.

Language

The primary language of work is English.


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