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IT Support Specialist, Homebuilding Division

2 months ago

Mississauga, Ontario, Canada Mattamy Homes Corporation Full time

Job Summary

We are seeking a highly skilled Junior IT Specialist to join our Homebuilding Division team at Mattamy Homes Corporation. As a key member of our IT department, you will be responsible for providing exceptional end-user support and service to our team members.

Key Responsibilities

  • Provide prompt and professional support to end-users, ensuring minimal downtime and maximum productivity.
  • Collaborate with IT Service Delivery Leads to resolve technical issues and improve overall service delivery.
  • Proactively build relationships with key stakeholders to ensure seamless communication and collaboration.
  • Ensure defined processes and procedures are followed and maintained to ensure consistency and quality.
  • Partner with the People & Culture team to ensure onboarding and offboarding processes are followed.
  • Assist users with technical issues related to Windows, Mac, and mobile devices.
  • Troubleshoot meeting-related issues with audio-visual equipment and collaboration tools.
  • Triage issues and service requests via our incident management system.
  • Log all incoming calls and resolve or escalate as required.
  • Train users on company processes and applications.
  • Manage hardware and software inventory, including ordering and deployment.
  • Ensure user hardware database is up to date and accurate.
  • Manage distribution groups and assist users with technical issues.
  • Assist users with troubleshooting Multi-Factor Authentication (MFA) related issues.
  • Deploy and troubleshoot printers and manage toner inventory.

Requirements

  • Strong knowledge of computer hardware, software, operating systems, and networking fundamentals.
  • Proficiency in diagnosing and resolving technical issues in a Windows and/or Mac environment.
  • Understanding of Wide Area Network and LAN technologies.
  • Demonstrated experience with client support and a proven ability to deliver high-level customer service.
  • Excellent written and verbal communication skills.
  • Customer and vendor relationship management skills.
  • Demonstrated proactive approaches to problem-solving with strong decision-making capability.
  • Strong ability to achieve high performance goals and meet deadlines in a fast-paced environment.
  • Able to travel within the GTA region.

Preferred Qualifications

  • College diploma or university degree in business or information systems.
  • Experience with systems such as Fresh Service, Solarwinds, Office 365, Active Directory, Apple, Windows, and Android devices.

About Us

Mattamy Homes Corporation is a leading homebuilder in North America, helping thousands of families realize their dream of home ownership each year. We are committed to creating a diverse and inclusive environment where everyone can do their best work.

We are an equal opportunities employer and welcome applications from qualified candidates. If you require accommodation through any aspect of the selection process, please notify us on your application.