Network Infrastructure Support Specialist

1 week ago

Vancouver, British Columbia, Canada The University of British Columbia Full time
Job Summary

The University of British Columbia seeks a highly skilled Network Analyst I to join its IT team. As a key member of the Network Infrastructure Services unit, you will be responsible for providing second-level technical support for the university's network infrastructure and systems.

Key Responsibilities
  • Implement, monitor, and support various network components, including routing and switching, network security, and support systems.
  • Fulfill service requests and resolve incidents related to switching, routing, network security, firewall policies, and support systems.
  • Provide network security operations support, including installing, configuring, and managing firewalls, VPNs, and related network security devices and applications.
  • Create and maintain scripts and programs used to automate network operations.
  • Take initiative to remedy deficiencies, notice where efficiencies can be gained, and recommend enhancements for optimum performance in network operations, infrastructure, and workflows.
  • Compile detailed documentation and quality reports for operations and projects.
  • Provide business and after-hours on-call support on a rotational basis and be available off-hours to work on emergency network problems, maintenance, and project activities.

Requirements

To succeed in this role, you will need:
  • A degree in Computer Science, Engineering, or a related field.
  • CCNA or similar advanced technical certification in routing, switching, or network security.
  • At least three years of experience supporting enterprise LAN/WAN, large campus networks, network operations, network security, and network management.
  • Ability to multitask, balance multiple streams of work, prioritize workload based on management direction, and work under pressure to resolve challenges and meet project deadlines.
  • Knowledge and experience working in various areas, including routing and switching, network security, network monitoring, management, analysis, and orchestration systems, support systems, scripting, and data centre technologies.

What We Offer

The University of British Columbia offers a competitive salary range of $65,511 - $98,289 CAD per year, depending on qualifications and experience. Additionally, we offer a comprehensive benefits package, opportunities for professional development, and a dynamic work environment.

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