Organizational Change Management

4 days ago

Kingston, Canada Queen's University Full time

Organizational Change Management (OCM) Specialist

About Queen's University

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

Come work with us

Job Summary

**A Brief Overview**
Are you prepared to join a forward-thinking university that constantly challenges the status quo? Do you possess a deep motivation to empower and enable others to achieve their fullest potential?

Queen's University is seeking an Organizational Change Management (OCM) Specialist to join IT Services. In this role, you will collaborate closely with the OCM Manager and project teams to drive digital transformation initiatives in the cybersecurity space.

As an OCM Specialist, you will play a pivotal role in ensuring successful change by maintaining a harmonious balance of communication, inclusion, training, leadership, support, and metrics within each project. By excelling in this position, you will have the opportunity to sharpen essential skills such as effective communication, collaborative teamwork, relationship-building, and strategic thinking.

This position develops, organizes, and implements communications strategies and plans that promote and profile departments, programs and services. This position performs market scans, recommends the focus of communications, and develops measurement criteria to evaluate effectiveness. This position provides direction to and oversees the quality of work from freelancers, external contractors and other suppliers as well as directs, allocates, and supervises the work of other staff.

Come embark on a rewarding adventure where you will have the opportunity to shape the trajectory of Queen's University. Take the leap and join us in charting a course towards an even more remarkable future

**Job Description**:

**What you will do**
- Develops, organizes, implements and measures communication plans and initiatives that promote and profile departments, programs, and services.
- Provides input to assist with the development and implementation of communication plans.
- Provides direction to and oversees the quality of work from freelancers, external contractors and other suppliers.
- Directs, allocates, and supervises the work of other staff.
- Organizes the workflow of communications projects.
- Writes articles, as well as prepares information sessions, presentations, Q&As, fact sheets, and other training and learning material.
- Maintains content on the department's website.
- Other duties as required in support of the department and/or unit.

**Required Education**
- Four-Year Bachelor Degree or equivalent in psychology, communications, or business administration is preferred. In addition, requires trade certification, qualification, or on-going learning to remain ahead of changes in technology or emerging fields.

**Required Experience**
- More than 3 years and up to and including 5 years of experience.
- Experience in writing, interviewing, reviewing, editing and/or proofreading internal and/or external communications and documents considered an asset (e.g., social media, policy manuals, newsletters, handbooks, legal documents, forms/templates, blogs, training/reference materials, technical documents, webinars, etc.).
- Experience developing, coordinating and producing promotional and marketing material considered an asset.
- Experience in managing/developing strategic communication plans considered an asset.
- Experience in planning and/or managing projects considered an asset.
- Familiarity with online learning strategies considered an asset.

**Required Licenses and Certifications**
- A change management certification considered an asset (e.g., OCM, PROSCI, CCMP, ACMP, etc.).
- A PMP (Project Management Professional) certification considered an asset.
- Consideration may be given to an equivalent combination of education and experience.

**Job Knowledge and Requirements**
- Knowledge and principles in a specialist field that is typically acquired through a combination of advanced professional or academic qualifications and/or substantial work experience.
- Provide effective consultation and advice on non-straightforward and/or complex issues.
- Interaction with others requires interpersonal skills and the ability to understand and influence.
- Adapt messages to meet the different needs of different audiences.
- Builds relationships, trust and credibility.
- Manage own work, train and review the work of the team to see commitments through to completion.
- Set work priorities and direction, supporting the unit in achieving goals and objectives.
- Identify in advance when the intended results may not be achieved and develop a plan to address the gaps.
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